LT Wholesaler

**Terms and Conditions**

1. **Welcome**

1.1. Welcome to the comparethesuppliers.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website. By accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

1.2. COMPARE THE SUPPLIERS LIMITED runs and owns the website on which these terms and conditions appear, and only supplies to trade customers.

1.3. Before we accept your order, you may be asked to provide proof that you are a trader. We reserve the right to cancel your order without prior notice if you are not a trade customer.

1.4. Consumer customer rights do not apply to trade customers. We are not liable for loss incurred for any consumers breaching our trade-only conditions.

1.5. By placing an order with us, you are entering a legally binding contract and confirm that you are a trade customer as defined below in our Definitions.

1.6. Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by e-mail at info@comparethesuppliers.co.uk or call us on +44 300 373 0977 between 10am and 5pm. Please note that all calls to Customer Services will be charged at the local rate. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

2. **Definitions**

2.1. “Conditions” means these terms and conditions and the Special Conditions;

2.2. “Product” means a product displayed for sale on the Website;

2.3. “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided;

2.4. “Special Conditions” means the terms and conditions in the Product Description;

2.5. “Personal Information” means the details provided by you on registration;

2.6. “We/us” means COMPARE THE SUPPLIERS LIMITED;

2.7. “Website” means the website located at www.comparethesuppliers.co.uk or any subsequent URL which may replace it;

2.8. “Cookies” means small text files that our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer;

2.9. “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands.

2.10. “You” means a user of this Website.

2.11. “Users” means the browser of the Website collectively;

2.12. “Trade customer” means the user of the website or the buyer purchasing goods to resell online or in a retail shop.

3. **Introduction**

3.1. COMPARE THE SUPPLIERS LIMITED is an online wholesaler offering a wide range of product lines across various categories.

3.2. We supply to trade-only customers and do not serve consumers or members of the public.

4. **Shopping with Us**

4.1. To shop with comparethesuppliers.co.uk, our requirements are that:

– 4.1.1. You are a minimum of 18 years old.

– 4.1.2. You are legally capable of entering into binding contracts.

– 4.1.3. You are strictly a trader/retailer (have retail premises, market stall, or an online store) and must spend a minimum of £75 excluding VAT plus delivery charges. You may be asked to provide proof that you are a trader before we accept your order. The customer must bring a business ID to visit our showroom. Accepted forms of business IDs include business debit card, credit card, bank statement, shop rental agreement, business utility bills, or invoices from other wholesalers. You can also provide your company registration number or VAT number.

– 4.1.4. You are purchasing items from our website for the intent of legal use only.

– 4.1.5. You are responsible for acting by your local and national laws for orders placed from outside the UK.

– 4.1.6. You must check with your local authorities to determine that certain goods purchased from us do not conflict with regional laws and regulations. We cannot be held responsible for supplying goods from the UK to persons outside the UK who choose to conflict with international laws and inappropriate use of the items in their own country.

4.2. We don’t have a catalogue because with thousands of items to choose from and hundreds added every week, it would be impossible to keep it up to date. Instead, we focus on keeping our website updated and providing retailers with the quickest and simplest experience possible.

4.3. Please note that items marked (C) are considered clearance and may be limited in quantities, missing original packaging or have minor cosmetic defects. If you would like to learn more about a product marked (C), please quote its SKU code.

4.4. Please note that not all our products come with barcodes or individual packaging. We supply in bulk to retail shops, independent market traders, sole traders, and online retailers. Some online platforms like Amazon or eBay may require you to have mandatory barcodes. If there are any specific products without a barcode, this information is generally provided on our product detail page. Although we try our best to supply detailed information about our products, we cannot be held responsible for refusals from your intended online selling platform due to non-compliance. The customer is responsible for checking the guidelines and liaising for further information before placing an order with us. No returned goods will be accepted without prior agreement. If goods must be returned, we may ask you to provide refusal evidence in writing from your selling platform. All returned goods will be subject to a 20% restocking fee unless there is a valid reason for return.

5. **Placing an Order**

5.1. As a wholesale business, we only sell to other retail businesses, and goods bought from us must be intended for business and trade purposes only, not for private or personal use.

5.2. Consumer customer rights do not apply to trade customers. We are not liable for loss incurred for any consumers breaching our trade-only conditions.

5.3. Please see below for our order cancellation and returns policy.

5.4. Our minimum spend is £75 + VAT and any applicable shipping charges. We reserve the right to change this minimum spend amount at any time without prior notice.

5.5. The customer must create an account. This is to save shipping details and order history, ensuring a quicker and more pleasant shopping experience on future orders.

5.6. The customer must complete all the necessary technical steps required to complete the order online.

– 5.6.1. Register for an account

– 5.6.2. Log into the account on checkout

– 5.6.3. Provide a valid delivery address

– 5.6.4. Provide a valid statement or billing address

– 5.6.5. Pay online using the payment methods provided

– 5.6.6. Agree to our terms and conditions

– 5.6.7. Confirm the order

6. **Order Acknowledgement**

6.1. An order acknowledgment email will be sent to you when your order has been successfully received by our system. Please be aware that this is an automated outgoing email service only and incoming emails are not monitored.

6.2. Any communication regarding an order acknowledgement or any general queries must be sent to info@comparethesuppliers.co.uk. Please note that this is our ONLY email address for communication with all our customers. Should you receive an email claiming to be from comparethesuppliers.co.uk requesting any confidential information or payment, please do not respond but contact us immediately.

6.3. Please note that the order acknowledgment confirmation of receipt of your order does not constitute order acceptance. All acknowledged orders are subject to stock availability along with further payment inspection procedures to eliminate fraudulent activity for debit/credit card payments.

6.4. Although we stock thousands of products in good quantities, we do not have a real-time stock control system. Therefore, if any items are temporarily out of stock from your order, we will notify you via email or phone with an estimated delivery date or any alternatives that we have available.

6.5. Fraudulent payments are flagged on our system once you have placed your order and made an online debit/credit card payment. It is the customer’s responsibility to provide the correct billing details and pass the security procedures set by your bank in order for us to start processing your order.

6.6. In the event that the customer has provided incorrect details and our system flags the payment as fraudulent, the payment will be cancelled immediately without prior notice.

6.7. COMPARE THE SUPPLIERS LIMITED cannot be held liable for any losses incurred by the customer if the payment has been flagged as fraudulent, resulting in pending transactions appearing on their bank account.

6.8. Any pending funds will be released back into the customer’s account within 3-5 working days depending on your card provider.

6.9. When placing orders, the order value in your basket is for order acknowledgment purposes only. Therefore, the final order value may vary once the order has been processed.