Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Emily (verified owner) –
Fantastic products and even better service. I highly recommend this wholesaler for anyone looking for reliable products and fast shipping.
Gwen (verified owner) –
Great wholesaler with excellent products. My orders always arrive on time, and the quality is always consistent.
Steven (verified owner) –
I can’t say enough about this wholesaler. The quality of the products is unbeatable, and their customer service team is always there to assist.
Sara (verified owner) –
I always enjoy my experience buying from this wholesaler. Their products are always exactly as described, and I always receive my orders quickly.
Rachel (verified owner) –
I always choose this wholesaler for my supplies. The quality of the products is outstanding, and their service is always reliable.
Ezzah (verified owner) –
I’ve been using this wholesaler for some time now. They consistently deliver high-quality products, and their service is always reliable.
Mohamed (verified owner) –
I couldn’t be more satisfied with this wholesaler. The products are top-notch, and they ship promptly. Great customer support as well!
Bianca (verified owner) –
Absolutely wonderful service and amazing products. The wholesaler’s attention to detail is what sets them apart from others. Will be buying again soon.
Dawud (verified owner) –
Great experience with this wholesaler. The items were exactly as described, and the shipping was very quick. I’ll definitely keep coming back.
Aasim (verified owner) –
I’ve ordered from this wholesaler multiple times, and I’ve never had a bad experience. They’re dependable, and their products are always top quality.
Ehsan (verified owner) –
I’m always amazed by the quality of the products and the speed of delivery. This wholesaler is a reliable source for my business.
Nihlah (verified owner) –
This wholesaler has earned my trust. The product quality is unbeatable, and they have the best customer service I’ve ever experienced. Highly recommended!
Qasim (verified owner) –
I’ve ordered several times, and every time the experience has been smooth and satisfying. The product quality is always consistent, and delivery is on time.
Alexandra (verified owner) –
I’ve been a loyal customer for a while now. The product quality is outstanding, and I’ve never had an issue with shipping or customer service.
Thomas (verified owner) –
Great wholesaler with top-quality products. The entire buying process is seamless, and delivery is always fast and reliable.
Badr-al-Din (verified owner) –
I am absolutely thrilled with the product I ordered! The quality is top-notch, and it arrived so quickly. The wholesaler’s customer service was exceptional too!
Basim (verified owner) –
I’ve purchased from this wholesaler several times, and I’ve never had an issue. The products are always in excellent condition, and delivery is prompt.
Liyana (verified owner) –
I’ve been buying from this wholesaler for a long time, and I’m never disappointed. The products are fantastic, and shipping is always quick.