Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Victoria (verified owner) –
The quality of the products is exceptional. I’ve never been let down, and the wholesaler’s customer service is always available to assist with any concerns.
Asif (verified owner) –
Great experience with this wholesaler. The items were exactly as described, and the shipping was very quick. I’ll definitely keep coming back.
Abdul Aziz (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”
Ghaazi (verified owner) –
Every order I’ve placed with this wholesaler has been a smooth process. The products arrive in great condition, and their customer service is fantastic.
Bryan (verified owner) –
I trust this wholesaler for all my business needs. Their products are top-tier, and they always deliver on time with excellent customer service.
Zahra (verified owner) –
I’ve ordered products for my store from this wholesaler multiple times, and I’m always satisfied. Reliable and trustworthy with excellent product quality.
Faakhira (verified owner) –
I’ve had great experiences with this wholesaler. The products are always fantastic, and the service is very reliable.
Ayman (verified owner) –
Great selection of products! The quality is always perfect, and shipping is fast and reliable. I’m a loyal customer.
Abdul Aziz (verified owner) –
I love the products I purchased! The wholesaler is reliable, and I always get my orders in perfect condition and on time.
Dylan (verified owner) –
I’ve been buying from this wholesaler for a while now, and I’m always impressed with the products and the level of service they provide.
Alan (verified owner) –
This wholesaler has the best customer service. They went above and beyond to ensure I was happy with my order. The product quality is excellent too!
Qamar (verified owner) –
Fantastic products and even better service. I highly recommend this wholesaler for anyone looking for reliable products and fast shipping.
Yaminah (verified owner) –
I highly recommend this wholesaler. They offer a wide range of products, and every time I’ve ordered, I’ve received exactly what I expected.
Amaan (verified owner) –
Such a reliable wholesaler! The products are always top-tier, and shipping is quick and hassle-free. I highly recommend this company!
Nafisah (verified owner) –
I’ve made several purchases from this wholesaler and have always been satisfied. The products are great quality, and shipping is fast.
Christopher (verified owner) –
I’ve purchased multiple times from this wholesaler, and I’ve never been disappointed. Their products are always top-quality, and delivery is prompt.
Zainab (verified owner) –
This wholesaler’s products are always high-quality, and I appreciate their attention to detail when it comes to packaging and shipping.