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Terms and Conditions

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This page (together with our Privacy Policy and Cookie Policy) provides information about COMPARE THE SUPPLIERS LIMITED and the legal terms and conditions (“Terms”) under which we sell any of the products (“Products”) listed on our website (“our site”). This document includes provisions related to Delivery, Shipping, Returns, and our Warranty policies. These Terms will apply to any contract between us for the sale of Products to you (“Contract”).

These terms and conditions form the contract between you and COMPARE THE SUPPLIERS LIMITED (“us”, “we”, etc). By visiting or using our website, you agree to be bound by them.

You are Anyone who uses our website.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use COMPARE THE SUPPLIERS LIMITED’s website if you do not accept all of the terms and conditions stated on this page.

1. Definitions

In this agreement:

• “Carrier” means any person or business contracted by us to carry Goods from us to you.
• “Consumer” means any individual who, in connection with this agreement, is acting for a purpose that is outside their business.
• “Content” means any content in any form published on our website by us or any third party with our consent.
• “Goods” means any of the goods we offer for sale on our website or, if the context requires, goods we sell to you.
• “Our Website” means any website of ours and includes all web pages controlled by us.
• “Post” means display, exhibit, publish, distribute, transmit, and/or disclose information, Content, and/or other material on our website, and the phrases “Posted” and “Posting” shall be interpreted accordingly.

2. Interpretation

In this agreement unless the context otherwise requires:

2.1. A reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.

2.2. These terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.

2.3. Any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.

2.4. Except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.

2.5. References to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction, or other re-organization involving that party.

2.6. The headings to the paragraphs and schedules do not affect the interpretation.

2.7. A reference to an act or regulation includes a new law of substantially the same intent as that act or regulation.

2.8. In any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party, calculated at £50 per hour.

2.9. These terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and, so far as the context allows, to you as a visitor to our website.

2.10. This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation in any other language, the English language version shall prevail.

3. Our Contract with You

3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

3.2. Each party acknowledges that, in entering into this agreement, they do not rely on any representation, warranty, information, document, or other term not forming part of this agreement.

3.3. If you use our website in any way and make an order on behalf of another person, you warrant that you have full authority to do so and accept personal responsibility for every act or omission by you.

3.4. We do not guarantee that Goods advertised on our website are available. We may change these terms from time to time. The terms that apply to you are those posted here on our website on the day you order Goods.

3.5. The price of Goods may be changed by us at any time, but we will not change a price to affect the price charged to you at the time when you buy those Goods.

3.6. If in the future, you buy Goods from us under any arrangement which does not involve your payment via our website, these terms still apply so far as they can be applied.

3.7. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

4. Acceptance of Your Order

4.1. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.

4.2. Your order is an offer to buy from us. Nothing said or done by us is an acceptance of an order until we confirm acceptance in writing, referring to the order.

4.3. At any time before the Goods are dispatched, we may decline to supply the Goods to you without giving any reason.

4.4. Your order is an offer to buy from us. We shall accept your order by email confirmation. That is when our contract is made. Our message will also confirm the details of your purchase and may tell you when we shall dispatch your order.

4.5. If we do not have all of the Goods you ordered in stock, we will offer you alternatives. If this happens you may:

• 4.5.1 accept the alternatives we offer;
• 4.5.2 cancel all or part of your order.

5. Price and Payment

5.1. The price payable for the Goods that you order is clearly set out on our website.

5.2. It is possible that the price may have increased from that posted on our website. If that happens, we will not dispatch the Goods until you have confirmed that you wish to buy at the new price.

5.3. Prices exclude UK value-added tax (“VAT”). If you show by your delivery address that you reside outside the United Kingdom, we will refund to you the amount charged as VAT.

5.4. If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.

5.5. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

5.6. Any information given by us in relation to exchange rates is approximate only and may vary from time to time.

5.7. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch them.

5.8. The price of the Goods does not include the delivery charge, which will be charged at the rates applicable at the date you place your order and will be displayed on a page of our website before we ask you to pay.

5.9. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than [14] days from the date when we accept that repayment is due.

6. Security of Your Credit Card

We take care to make our website safe for you to use.

6.1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

7. Cancellation and Refunds

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

7.1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of our website or in hard copy.

7.2. The following rules apply to cancellation of your order:

7.2.1 If you have ordered Goods but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.

Cancellation and Refunds (Section 7):

• Consumers can cancel orders within 14 days, either before or after receiving goods.
• Refunds are subject to the goods being in resalable condition and following the proper return procedure.
• A 20% restocking fee applies to returns.

Liability for Defects (Section 8):

• Consumers must report defects within 3 days of receiving goods.
• Faulty items must be returned within 14 days for repair or replacement.

Delivery and Pickup (Section 9):

• Goods are delivered within 15 days, with specific procedures for accepting delivery.
• Items must be signed for by someone over 18.
• Delivery times may vary based on item size and manufacturer policies.

Foreign Taxes and Duties (Section 10):

• Consumers are responsible for import duties and taxes if purchasing from outside the UK.

Waste Electronic and Electrical Equipment (Section 12):

• Consumers can return waste electronic items free of charge when buying replacements.

Disclaimers and Liability (Section 13):

• Implied warranties are excluded. Liability is limited to the amount paid for the goods.

User Accounts and Content (Sections 14-17):

• Users must maintain accurate account information and secure their credentials.
• Restrictions on posting content to the website are outlined, including prohibiting illegal or offensive material.

Indemnity (Section 20):

• Users agree to indemnify the company for legal issues arising from their actions.

Intellectual Property (Section 21):

• Content and intellectual property are protected; unauthorized use is prohibited.

Dispute Resolution (Section 22):

• Users must contact the company for complaints, with options for mediation if necessary.

Miscellaneous (Section 23):

• Various clauses cover communication, severability, and governing law, affirming that English law applies.