Gem

**Terms and Conditions of Sale**

**1. Definitions and Interpretation:**

– **Buyer:** The customer placing an order with GM Wholesaler.

– **Seller:** GM Wholesaler, operating under The Comparer & Suppliers Limited.

– **Contract:** The agreement between Buyer and Seller, including these terms and any written agreements.

**2. Agreement Formation:**

– The contract is established when GM Wholesaler dispatches an Order Acknowledgement or confirms the products are ready for delivery.

– These terms exclude any other terms proposed by the Buyer unless agreed upon in writing.

**3. Pricing and Payment:**

– Prices are listed in GBP (£) and are subject to change without notice.

– Payment methods include major credit cards and EFT payments.

– For first-time customers, the minimum order value is £600. New customers will be placed on Proforma until total orders invoiced exceed £1,500. Once this threshold is reached, customers may be eligible for 30-day net terms upon approval.

– Late payments may incur interest charges as per the Late Payment of Commercial Debts (Interest) Act 1998.

**4. Shipping and Delivery:**

– Delivery times are estimates; time is not of the essence.

– Partial deliveries are permitted.

– Delivery is typically ex-works (Incoterms 2000) from GM Wholesaler’s premises unless otherwise agreed.

– Shipping costs are not included in product prices and will be charged additionally.

– For orders over £1,500, shipping may be included (FIS).

**5. Delivery & Returns:**

**Delivery Information:**

– We use DPD for parcel deliveries and the Pallet Network for pallet deliveries.

**Shipping Destinations & Costs via DPD:**

– **UK Mainland:** Orders below £250 ex VAT – £9.99 per parcel. We aim to minimize repacking to save delivery costs.

**Non-UK Mainland Costs:**

– Republic of Ireland – £18.95 per parcel (up to 30 kg)

– Northern Ireland – £22.95 per consignment

– Scottish Highlands – £24.95 per consignment

– Isle of Wight – £24.95 per consignment (up to 10 kg)

– Scottish Islands, Channel Isles, Isle of Man, Scilly Isles – £30.95 per consignment

**Non-Mainland UK Postcodes:**

– ALL KW, ALL BT, ALL GY, ALL JE, ALL ZE, ALL IM, ALL IV, AB30-38, AB44-56, G83, FK17-21, HS1-9, KA27-28, PA20-99, PH15-33, PH34-99, TR21-25, PO30-41

**Pallet Deliveries:**

– The FREE DELIVERY offer excludes pallet products.

– Pallet delivery cost for orders below £1,000 ex VAT varies from £45-£65.

– Pallet delivery cost for orders over £1,000 ex VAT is FREE to UK Mainland only.

– Northern Ireland, Scottish Highlands, Islands, and Isles – pallet delivery costs vary from £75-£149 per pallet.

**Export Orders / International Deliveries:**

– We do not ship internationally but are happy to deliver goods to your UK Mainland freight forwarder address. Onward transport is the customer’s responsibility.

**Dispatch Times:**

– We aim to dispatch all orders within 2-3 working days after payment completion.

– If a faster dispatch is required, please contact us, and we will do our best to accommodate.

– Orders placed on weekends or bank holidays will be processed the following working day.

**Order Tracking:**

– A tracking number and link will be emailed upon order dispatch.

– DPD provides a one-hour delivery window notification on the delivery day.

– Ensure contact details provided at checkout are accurate to facilitate convenient delivery.

**Note:**

– Tracking is not available for pallet deliveries or private courier options. For assistance, email us with your order number.

**6. Returns and Cancellations:**

– Returns must be made in writing within 7 days of delivery, quoting the invoice number and reasons.

– A restocking charge of 15% plus shipping is applicable for unsuitable goods returned.

– Orders canceled before dispatch may incur a restocking fee of £10 or 20% of the order value, whichever is greater.

– Orders canceled after dispatch will also include delivery charges.

**7. Minimum Order Quantity (MOQ):**

– A minimum order value is set to ensure efficient processing and profitability.

– For first-time customers, the minimum order value is £600.

**8. Wholesale Pricing:**

– Authorized retailers receive 50% off the Manufacturer’s Suggested Retail Price (MSRP) or as negotiated.

**9. Contact Information:**

– Website: [The Comparer & Suppliers Limited](https://www.thecomparerandsuppliers.co.uk)

– Phone Number: Refer to the contact page on the website.

**10. Miscellaneous:**

– GM Wholesaler reserves the right to update these terms at any time.

– By placing an order, the Buyer agrees to these terms and conditions.