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Heavy Lifting, Hand-Picked Groceries.
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Terms & Conditions

CompareTheSuppliers.co.uk – Terms and Conditions
Last updated: March 2026
 

Please read these Terms and Conditions (“Terms”) carefully before using CompareTheSuppliers.co.uk (the “Site”) and our services (together, the “Service”). By accessing or using the Site, registering an account, joining the waitlist, or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Site or the Service.
 

1. Who We Are

CompareTheSuppliers.co.uk (“we”, “us”, “our”) is a platform that connects shoppers in the B31 area (“you”, “your”, “Customer”) with local retailers (“Retailers”). We provide an online marketplace and an eco‑friendly delivery service using eCargo bikes.
 
We do not manufacture or own the products sold through the Site; all products are supplied by independent Retailers.
 

2. Our Service

2.1 Marketplace Platform
We provide a digital platform that allows you to:
  • Browse products from multiple local B31 retailers.
  • Add products from more than one Retailer to a single basket.
  • Place and pay for orders online
  • Arrange delivery to eligible B31 postcodes.

2.2 Delivery Service
We coordinate the delivery of your order using our eco‑friendly eCargo bike network. Delivery dates and time slots are subject to availability and may be limited to specific days (currently Tuesday, Thursday and Friday, or as otherwise shown at checkout).
 
2.3 Relationship with Retailers
When you place an order, you are purchasing goods directly from the relevant Retailer(s). We act as:
  • The platform provider, and
  • The delivery and logistics provider.

We are not responsible for:
  • The manufacturing or origin of products
  • Any product descriptions provided by Retailers
  • Product quality issues beyond our reasonable control

Your statutory rights against the supplying Retailer are not affected.
 

3. Eligibility and Account Registration

3.1 Eligibility
To use the Service, you must:
  • Be at least 18 years old.
  • Have the legal capacity to enter into a binding contract
  • Live at, or be able to receive deliveries at, an eligible B31 address.

3.2 Account Creation
You may need to register for an account to place orders or access certain features. You agree to:
  • Provide accurate, current, and complete information.
  • Keep your login details secure and confidential.
  • Notify us promptly of any unauthorised use of your account.

You are responsible for all activity that occurs under your account.
 

4. Ordering and Contract Formation

4.1 Placing an Order
You may place an order via the Site by:
  1. Entering your B31 postcode
  2. Selecting products and adding them to your basket
  3. Meeting any basket minimum (e.g. £15 minimum order value, as displayed on the Site)
  4. Choosing an available delivery slot
  5. Entering any delivery notes and confirming payment details

4.2 Order Acceptance
Your order is an offer to purchase products from the Retailer(s). An order is only accepted when:
  • You receive a confirmation email or on‑screen confirmation from us, and
  • The relevant Retailer(s) accept the order for picking and packing.

We reserve the right, acting reasonably, to decline or cancel orders, for example, where:
  • Products are out of stock.
  • There is an obvious pricing or description error.
  • Delivery to your address is not possible.
  • We suspect fraud or misuse of the Service.
 
4.3 Substitutions and Availability
Retailers may be unable to fulfil certain items due to stock availability. Where permitted by you at checkout, suitable substitutes may be offered. You will be informed of any substitutions in your order confirmation or delivery note.
 

5. Pricing, Service Fees and Payment

5.1 Product Prices
Product prices are displayed on the Site and are set by the Retailers. We work to ensure honest, transparent pricing and aim to avoid hidden markups compared with in‑store pricing, but prices may differ due to promotions, online‑only pricing, or Retailer decisions.
 
5.2 Service and Delivery Fees
 
We may charge service and/or delivery fees for the use of the platform and eco‑friendly delivery service. Any such fees will be clearly displayed at checkout before you confirm your order.
 
5.3 Payment Methods
We accept payment methods as displayed at checkout. By submitting payment details, you confirm that you are authorised to use the chosen payment method and that all information provided is accurate and complete.
 
5.4 Buy Now, Pay Later (BNPL)
 
We may offer Buy Now, Pay Later* options through third‑party payment providers. By selecting a BNPL option, you acknowledge that:
  • The BNPL service is provided by a third‑party provider, not by CompareTheSuppliers.co.uk.
  • Your use of BNPL is subject to the provider’s own terms, conditions and eligibility checks.
  • Late or missed payments may impact your credit score and/or result in additional fees charged by the BNPL provider.
 
You are responsible for reading and accepting the BNPL provider’s terms before completing your purchase. We do not control, and are not responsible for, the provider’s decisions, charges, or treatment of your data.
 

6. Delivery

6.1 Delivery Area and Slots
Deliveries are currently limited to eligible B31 postcodes, as shown on the Site. Delivery slots (e.g. Tuesday, Thursday, Friday) are offered subject to availability.
 
6.2 Delivery Instructions
You may provide delivery notes to help our riders deliver your order. You are responsible for ensuring:
  • The delivery address and contact details are accurate.
  • Someone is available to receive the order during the selected time slot, or
  • Clear and lawful instructions are given for safe‑place delivery.
 
6.3 Failed Delivery
If we are unable to complete delivery because:
  • No one is available, and no reasonable safe place is specified, or
  • We cannot access the delivery address, or
  • You provide incomplete or incorrect details.
 
We may return the order and contact you to rearrange delivery, which may incur additional charges. Perishable goods may not be refundable if a failed delivery is due to your actions or omissions.
 
6.4 Risk and Title
Risk in the products passes to you upon delivery. Title (ownership) passes when payment has been received in full by the relevant Retailer(s).
 

7. Cancellations, Refunds and Returns

7.1 Your Right to Cancel
You may have a legal right to cancel certain orders under consumer protection laws. However, this right does not generally apply to:
  • Perishable goods (such as fresh food, chilled or frozen items)
  • Items which are unsealed and cannot be returned for health or hygiene reasons
 
Where a cancellation is possible, you must follow the instructions provided on the Site or in your order confirmation.
 
7.2 Order Issues and Refunds
If:
  • Items are missing or damaged, or
  • The wrong items have been delivered, or
  • There is another issue with your order.
 
Please contact us promptly with details and, where possible, supporting evidence. We will work with you and the relevant Retailer(s) to investigate and, where appropriate, offer:
  • A replacement
  • A partial refund
  • A full refund
 
Any refund will usually be made to your original payment method.
 
7.3 Quality Concerns
Quality concerns regarding specific products should be reported as soon as reasonably possible after delivery. We may request photos or additional information to assess the issue with the Retailer.
 

8. Retailer Terms and Product Information

8.1 Retailer Policies
Retailers may have their own specific policies regarding products (for example, age restrictions, special return rules, or allergen information). Where applicable, these will apply in addition to these Terms.
 
8.2 Product Descriptions and Allergens
We aim to ensure that product descriptions, images and information (including allergen and ingredient data) provided by Retailers are accurate and up to date, but we cannot guarantee this. Before consuming or using any product, you should always:
  • Check product packaging and labels.
  • Contact the Retailer or manufacturer directly for the most accurate information, particularly if you have allergies, intolerances or specific dietary needs.

9. Acceptable Use of the Site

You agree not to:
  • Use the Site for any unlawful purpose.
  • Interfere with or disrupt the Site or its servers.
  • Attempt to gain unauthorised access to any part of the Site, accounts, or systems.
  • Copy, modify, distribute, sell, or lease any part of the Site without our prior written consent.
  • Use the Site in a way that could harm our reputation, Retailers, riders, or other users.

We may suspend or terminate your access to the Site if we reasonably believe you have breached these Terms.
 

10. Intellectual Property

All content on the Site, including text, graphics, logos, icons, images, and software, is owned by or licensed to CompareTheSuppliers.co.uk and is protected by applicable intellectual property laws.
 
You may use the Site for your personal, non‑commercial use only. You may not reproduce, modify, distribute, or create derivative works from any content on the Site without our prior written consent.
 

11. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:
  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be limited or excluded under applicable law
 
Subject to the above, we shall not be liable for:
  • Any indirect, incidental, special, or consequential loss or damage
  • Loss of profits, revenue, business, or reputation
  • Any loss arising from information provided by Retailers which is false, incomplete or out of date
 
Our total liability to you for any loss or damage arising out of or in connection with the Service shall not exceed the total amount paid by you in respect of the order giving rise to the claim.
 

12. Third‑Party Services and Links

The Site may contain links to third‑party websites or services (including payment and BNPL providers). We do not control and are not responsible for:
  • The content, policies or practices of any third‑party sites
  • Any terms or conditions that apply to your use of third‑party services
 
You access third‑party sites and services at your own risk.
 

13. Privacy and Data Protection

We will handle your personal data in accordance with our Privacy Policy, which explains how we collect, use, and protect your information. By using the Site, you consent to our use of your personal data as described in that policy.
 

14. Changes to the Service and These Terms

14.1 Service Changes
We may update, modify or discontinue parts of the Site or Service (including available Retailers, products, or delivery options) at any time.
 
14.2 Changes to Terms
We may revise these Terms from time to time. Updated Terms will be posted on the Site with a new “Last updated” date. Your continued use of the Site after changes have been made constitutes your acceptance of the revised Terms.
 

15. Suspension and Termination

We may suspend or terminate your access to the Site or Service if:
  • You materially breach these Terms, or
  • We are required to do so by law or regulatory requirements, or
  • We choose, at our discretion, to stop providing the Service (we will provide reasonable notice where practicable).
 
You may stop using the Site at any time and may request account closure by contacting us.
 

16. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non‑contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.
 
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
 

17. Contact Us

If you have any questions about these Terms, your order, or the Service, please contact us using the details provided on the Site’s Contact or Help page.
These Terms and Conditions are provided as a general template and may not cover all legal requirements for your specific business. You should seek independent legal advice before publishing or relying on them.
 
* Buy Now, Pay Later is provided by a third‑party BNPL provider and is subject to their terms and eligibility checks.