Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Megan (verified owner) –
I’ve been buying from this wholesaler for a long time, and I’m never disappointed. The products are fantastic, and shipping is always quick.
Hakeem (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Pariseema (verified owner) –
Fantastic experience every time! The products are always great, and shipping is quick. Highly recommend this wholesaler.
Alan (verified owner) –
I’ve had multiple orders from this wholesaler, and each time, I’ve been impressed. The products are high-quality, and their customer service is excellent.
Nasra (verified owner) –
Top-notch products and incredible service! I will continue to buy from this wholesaler because they never disappoint.
Tariq (verified owner) –
This wholesaler consistently provides amazing products and excellent service. I’m always happy with my orders, and delivery is quick.
Wahid (verified owner) –
I’m a business owner, and I’ve been working with this wholesaler for years. They’re reliable, provide quality products, and the customer service is fantastic.
Abigail (verified owner) –
So happy with the product! Everything was perfect – quality, delivery, and packaging were all top-notch.
Wajiha (verified owner) –
I’ve been purchasing from this wholesaler for months, and I’ve never been disappointed. The products are fantastic, and delivery is always quick.
Haaya (verified owner) –
This wholesaler has the best customer service. They went above and beyond to ensure I was happy with my order. The product quality is excellent too!
Razzaq (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Abdul Hafeez (verified owner) –
I am always pleased with the quality of the products I receive. This wholesaler has consistently provided great service and fast delivery.
Nicholas (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Humayrah (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
Mariyam (verified owner) –
Absolutely fantastic experience! I’ve been ordering from this wholesaler for a while now, and they consistently deliver top-quality products.”
Eiman (verified owner) –
I can always count on this wholesaler for the best quality products. Delivery is always on time, and the service is very efficient.
Samuel (verified owner) –
I’ve been buying from this wholesaler for a long time, and I’m never disappointed. The products are fantastic, and shipping is always quick.
Max (verified owner) –
Great experience! The products are always in excellent condition, and the wholesaler’s communication is second to none.
Aaliyah (verified owner) –
Every time I shop with this wholesaler, I’m impressed. Quality products, fast shipping, and great customer service.