Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Michael (verified owner) –
The customer service from this wholesaler is outstanding, and the product quality is second to none. I will definitely be back for future orders.
Mason (verified owner) –
I’ve had multiple orders from this wholesaler, and each time, I’ve been impressed. The products are high-quality, and their customer service is excellent.
Aasiya (verified owner) –
The quality of their products is unmatched. I’ve purchased from several wholesalers, but none of them come close to the level of service and quality offered here.
Alan (verified owner) –
Absolutely fantastic experience! I’ve been ordering from this wholesaler for a while now, and they consistently deliver top-quality products.”
Isabelle (verified owner) –
This was my first time ordering from this wholesaler, and it won’t be my last. The products are amazing, and the service is outstanding.
Khadija (verified owner) –
I’ve made several purchases from this wholesaler and have always been satisfied. The products are great quality, and shipping is fast.
Aadil (verified owner) –
I can always count on this wholesaler for the best products. They’re reliable, and their customer service is always friendly and helpful.
Brittany (verified owner) –
This was my first time ordering from this wholesaler, and it won’t be my last. The products are amazing, and the service is outstanding.
Audrey (verified owner) –
Fantastic service! The products I received were just what I needed, and the wholesaler’s team was quick to answer my questions. Will definitely buy again!
Azaan (verified owner) –
This was my first time ordering from this wholesaler, and it won’t be my last. The products are amazing, and the service is outstanding.
Keyaan (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”
Umaira (verified owner) –
The products I’ve purchased are top-notch. The wholesaler always ensures quick shipping and excellent customer service. Highly recommend!
Hayden (verified owner) –
I am absolutely thrilled with the product I ordered! The quality is top-notch, and it arrived so quickly. The wholesaler’s customer service was exceptional too!
Julie (verified owner) –
This wholesaler never disappoints! The products are always exactly what I need, and the service is always reliable and prompt.
John (verified owner) –
This wholesaler has earned my loyalty. The products are always high-quality, and they provide excellent customer service every time.
Naqeeb (verified owner) –
I’m a regular customer, and I’ve never had an issue with any order. The quality of the products is consistently excellent, and delivery is fast.