Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Ayyub (verified owner) –
This wholesaler never disappoints! The products are always exactly what I need, and the service is always reliable and prompt.
Misbah (verified owner) –
Fantastic experience from start to finish! The product quality exceeded my expectations, and the delivery time was faster than anticipated.
Zoe (verified owner) –
I’m always amazed by the quality of the products and the speed of delivery. This wholesaler is a reliable source for my business.
Salim (verified owner) –
I’m so impressed with the product quality. The wholesaler always provides excellent service, and my orders arrive on time every time.
Qiraat (verified owner) –
I’m so happy with my purchase! The product quality exceeded my expectations, and the customer support from the wholesaler was fantastic!
Yaminah (verified owner) –
Highly recommend this wholesaler! Fast shipping, reliable products, and excellent customer service. I will definitely be back for more.
Julia (verified owner) –
Wonderful products, great service, and timely delivery. I’ll definitely continue shopping here for my business needs.
Umar (verified owner) –
I’ve been working with this wholesaler for a while now. They never fail to impress with their quality products and efficient service.
Umar (verified owner) –
Super fast delivery and excellent product quality. I’m very happy with this wholesaler’s service and will keep coming back for future orders.
David (verified owner) –
I’ve been purchasing from this wholesaler for quite a while now, and every experience has been positive. The products are fantastic, and the service is always on point.
Rahila (verified owner) –
I’m always satisfied with my orders. The products are exactly as described, and the wholesaler provides excellent communication and service.
Hayden (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Dylan (verified owner) –
I always look forward to shopping with this wholesaler. The products are fantastic, and I know I’ll receive them quickly every time.
Nasir (verified owner) –
If you need quality products and reliable service, this wholesaler is the place to go. Fast shipping and excellent customer support!
Urshia (verified owner) –
Great experience with this wholesaler. Their products are fantastic, and their customer service is quick to respond and help with anything.
Gufrana (verified owner) –
The quality of the products I received was outstanding, and the shipping was fast. I will be a returning customer for sure.
Wajiha (verified owner) –
I highly recommend this wholesaler! The products are amazing, and their customer support team is always available and very helpful.
Nora (verified owner) –
Great experience! The products are always in excellent condition, and the wholesaler’s communication is second to none.