Description
How to Use the Small Pet Dog Cat Travel Carrier Case
1. Before You Begin
- Ensure your pet fits within the size range of 26 – 45 cm.
- Check that the carrier is in good condition and all parts are functional.
- Familiarize your pet with the carrier by allowing them to explore it at home.
2. Preparing the Carrier
- Assemble the carrier if required, following the manufacturer’s instructions.
- Place a comfortable blanket or cushion inside the carrier for your pet’s comfort.
3. Introducing Your Pet to the Carrier
- Gently place your pet inside the carrier.
- Close the carrier securely, ensuring all latches are fastened.
- Encourage your pet by speaking softly and reassuringly.
4. During Travel
- Secure the carrier in your vehicle to prevent movement during travel.
- Ensure proper ventilation for your pet by checking the air holes.
- Avoid opening the carrier while in transit to keep your pet safe.
5. After Use
- Carefully remove your pet from the carrier once you have reached your destination.
- Clean the carrier as needed, following any specific cleaning instructions provided.
- Store the carrier in a dry, safe place until needed again.
Note: Colours and designs may vary, and stock is subject to availability.
Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
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