Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Kazim (verified owner) –
The product quality exceeded my expectatios! I will definitely be ordering from this wholesaler again. The service was also exceptional.
Jasmine (verified owner) –
This wholesaler is truly excellent! The products I ordered are exactly what I needed, and the customer service is amazing.
Hayden (verified owner) –
The customer service from this wholesaler is outstanding, and the product quality is second to none. I will definitely be back for future orders.
Azhar (verified owner) –
I’ve been using this wholesaler for some time now. They consistently deliver high-quality products, and their service is always reliable.
Megan (verified owner) –
I’m very pleased with the products I received. Excellent packaging, fast delivery, and fantastic quality. This wholesaler is my go-to from now on!
Nasra (verified owner) –
Great wholesaler with excellent products. My orders always arrive on time, and the quality is always consistent.
Andrew (verified owner) –
I am so impressed by the consistency of this wholesaler. The products I receive are always top-notch, and the shipping is reliable.
Charles (verified owner) –
This wholesaler has earned my trust. The product quality is unbeatable, and they have the best customer service I’ve ever experienced. Highly recommended!
Manaal (verified owner) –
The wholesaler has been a reliable source for all my business needs. Great products at great prices, and delivery is always on time!
Afaque (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”
Brittany (verified owner) –
Couldn’t ask for a better experience! The products were high-quality, and the wholesaler went above and beyond to ensure I was satisfied with my order.
Saif (verified owner) –
This wholesaler has earned my trust. The product quality is unbeatable, and they have the best customer service I’ve ever experienced. Highly recommended!
Matthew (verified owner) –
The quality of the products is exceptional. I’ve never been let down, and the wholesaler’s customer service is always available to assist with any concerns.
Sajid (verified owner) –
I always look forward to shopping with this wholesaler. The products are fantastic, and I know I’ll receive them quickly every time.
Raashid (verified owner) –
Great wholesaler with amazing products. I received exactly what I ordered, and the customer support team was very responsive.
Inaya (verified owner) –
I can’t say enough good things about this wholesaler. The products are amazing, and their customer service is always there to help with any issues.
Safiya (verified owner) –
I’m very impressed with the products I’ve received. The quality is exactly what I was looking for, and the wholesaler made sure everything was delivered on time.
Pariseema (verified owner) –
I always enjoy my experience buying from this wholesaler. Their products are always exactly as described, and I always receive my orders quickly.
Hanif (verified owner) –
Great wholesaler with top-quality products. The entire buying process is seamless, and delivery is always fast and reliable.