Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Kiran (verified owner) –
This wholesaler consistently provides amazing products and excellent service. I’m always happy with my orders, and delivery is quick.
Julie (verified owner) –
I’m so impressed with the product quality. The wholesaler always provides excellent service, and my orders arrive on time every time.
Yaqub (verified owner) –
I am absolutely thrilled with the product I ordered! The quality is top-notch, and it arrived so quickly. The wholesaler’s customer service was exceptional too!
Salim (verified owner) –
Great company to do business with! The products are always as expected, and the wholesaler’s delivery is fast and reliable.
Kara (verified owner) –
I’ve been using this wholesaler for some time now. They consistently deliver high-quality products, and their service is always reliable.
Natalie (verified owner) –
Great wholesaler to work with. The products are high-quality, and their service is always professional and prompt.
Clara (verified owner) –
Excellent service! I’ve never had an issue with any of my orders. The products are always high quality, and the wholesaler’s team is always helpful.
Victoria (verified owner) –
I’m always amazed by the quality of the products and the speed of delivery. This wholesaler is a reliable source for my business.
Nora (verified owner) –
I always get exactly what I order. The quality is always top-notch, and the shipping is super fast. I’ll be buying again!
Zoya (verified owner) –
A truly excellent wholesaler! I’ve been a customer for months, and I’ve always received top-quality products and great service.
Gwen (verified owner) –
I highly recommend this wholesaler. The quality of their products is excellent, and their customer support is always helpful and friendly.
Oliver (verified owner) –
Fantastic wholesaler! The products are exactly as described, and I appreciate how fast they ship. I will definitely be ordering again.
Rihana (verified owner) –
Such a reliable wholesaler! The products are always top-tier, and shipping is quick and hassle-free. I highly recommend this company!
Ayyub (verified owner) –
Amazing quality! This wholesaler provides the best products at great prices, and their shipping is always quick.