Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Saafia (verified owner) –
I’m a regular customer, and this wholesaler continues to provide great service and top-quality products. Their fast shipping is a huge bonus.
Afaque (verified owner) –
I trust this wholesaler for all my business needs. The products are always great quality, and the customer service is fantastic.
Camden (verified owner) –
The product quality exceeded my expectatios! I will definitely be ordering from this wholesaler again. The service was also exceptional.
Thomas (verified owner) –
The quality of the products is exceptional. I’ve never been let down, and the wholesaler’s customer service is always available to assist with any concerns.
Brian (verified owner) –
Highly recommend this wholesaler! They provided detailed information, and the products were exactly as described. Very satisfied with my purchase!
Khaleel (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
Ruqayya (verified owner) –
Excellent products and superb customer service. I trust this wholesaler for all my supply needs and have never been disappointed.
Bushra (verified owner) –
Great experience with this wholesaler. Their products are fantastic, and their customer service is quick to respond and help with anything.
Grace (verified owner) –
I’m very happy with the product quality. I’ve ordered a few times from this wholesaler, and I’ve always been satisfied with both the products and service.
Zohar (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”
Lucas (verified owner) –
I’m always amazed by the quality of the products and the speed of delivery. This wholesaler is a reliable source for my business.
Kai (verified owner) –
I highly recommend this wholesaler! The products are amazing, and their customer support team is always available and very helpful.
Fariha (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Zachary (verified owner) –
I’m a business owner, and I’ve been working with this wholesaler for years. They’re reliable, provide quality products, and the customer service is fantastic.
Mason (verified owner) –
The products I’ve purchased are top-notch. The wholesaler always ensures quick shipping and excellent customer service. Highly recommend!
Zoya (verified owner) –
Amazing quality! This wholesaler provides the best products at great prices, and their shipping is always quick.
Dinayah (verified owner) –
I couldn’t be more satisfied with this wholesaler. The products are top-notch, and they ship promptly. Great customer support as well!
Aalim (verified owner) –
I love the products I purchased! The wholesaler is reliable, and I always get my orders in perfect condition and on time.
Jawad (verified owner) –
This wholesaler has earned my trust. The product quality is unbeatable, and they have the best customer service I’ve ever experienced. Highly recommended!
Razzaq (verified owner) –
I’m a regular customer, and this wholesaler continues to provide great service and top-quality products. Their fast shipping is a huge bonus.
Salma (verified owner) –
A truly excellent wholesaler! I’ve been a customer for months, and I’ve always received top-quality products and great service.