Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Sophia (verified owner) –
The products were perfect and the shipping was lightning fast. I couldn’t be more pleased with my experience with this wholesaler.
Sara (verified owner) –
The quality of their products is unmatched. I’ve purchased from several wholesalers, but none of them come close to the level of service and quality offered here.
George (verified owner) –
This wholesaler has never let me down. The products I receive are always of the highest quality, and delivery is always on time.
Farah (verified owner) –
If you need quality products and reliable service, this wholesaler is the place to go. Fast shipping and excellent customer support!
Farhana (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Daisy (verified owner) –
Highly satisfied with the products I ordered. The wholesaler always provides great quality and reliable service. I will continue buying here.
Phoenix (verified owner) –
I am always pleased with the quality of the products I receive. This wholesaler has consistently provided great service and fast delivery.
Aadarsh (verified owner) –
I trust this wholesaler for all my business needs. The products are always great quality, and the customer service is fantastic.
Umaira (verified owner) –
The products I received were even better than I expected! Fantastic customer service from the wholesaler made the whole experience even better.
Umar (verified owner) –
I’ve purchased from this wholesaler several times, and I’ve never had an issue. The products are always in excellent condition, and delivery is prompt.
Vincent (verified owner) –
This wholesaler has earned my trust. The product quality is unbeatable, and they have the best customer service I’ve ever experienced. Highly recommended!
Ethan (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Haadiya (verified owner) –
Highly recommend this wholesaler! They provided detailed information, and the products were exactly as described. Very satisfied with my purchase!
Kai (verified owner) –
The quality of the products I received was outstanding, and the shipping was fast. I will be a returning customer for sure.
Qamar (verified owner) –
I’ve ordered from this wholesaler multiple times, and I’ve never had a bad experience. They’re dependable, and their products are always top quality.
Eva (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
Brandon (verified owner) –
This is hands down the best place to buy products. The quality is great, and the wholesaler is incredibly reliable. I will definitely be back for more!
Irfan (verified owner) –
This wholesaler is truly excellent! The products I ordered are exactly what I needed, and the customer service is amazing.