Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Spencer (verified owner) –
Couldn’t ask for a better experience! The products were high-quality, and the wholesaler went above and beyond to ensure I was satisfied with my order.
Isabelle (verified owner) –
Great wholesaler with excellent products. My orders always arrive on time, and the quality is always consistent.
Abdul Aziz (verified owner) –
I’ve been purchasing from this wholesaler for quite a while now, and every experience has been positive. The products are fantastic, and the service is always on point.
Nathaniel (verified owner) –
This wholesaler is truly excellent! The products I ordered are exactly what I needed, and the customer service is amazing.
Yameena (verified owner) –
Perfect purchase experience. The product arrived exactly as expected, and I can’t say enough about the excellent customer support.
Phoenix (verified owner) –
The wholesaler has been a reliable source for all my business needs. Great products at great prices, and delivery is always on time!
Natalie (verified owner) –
I’ve been buying from this wholesaler for months, and I couldn’t be happier. The product quality is always spot on, and the delivery is always timely.
Gufrana (verified owner) –
I’m so happy with my purchase! The product quality exceeded my expectations, and the customer support from the wholesaler was fantastic!
Amaan (verified owner) –
Everything from start to finish was perfect. Fast delivery, high-quality products, and excellent communication from the wholesaler.
Grace (verified owner) –
Amazing service and fantastic products. I’ve ordered several times now, and every experience has been positive. Highly recommend this wholesaler!
Jackson (verified owner) –
Amazing service and fantastic products. I’ve ordered several times now, and every experience has been positive. Highly recommend this wholesaler!
Mohamed (verified owner) –
I am so impressed by the consistency of this wholesaler. The products I receive are always top-notch, and the shipping is reliable.
Gufrana (verified owner) –
Fantastic wholesaler! The products are exactly as described, and I appreciate how fast they ship. I will definitely be ordering again.
Zeeshan (verified owner) –
This wholesaler never disappoints. I always receive exactly what I ordered, the quality is exceptional, and shipping is fast.
Brittany (verified owner) –
I’ve purchased multiple times from this wholesaler, and I’ve never been disappointed. Their products are always top-quality, and delivery is prompt.
Ibadat (verified owner) –
A truly excellent wholesaler! I’ve been a customer for months, and I’ve always received top-quality products and great service.
Inara (verified owner) –
Every time I shop with this wholesaler, I’m impressed. Quality products, fast shipping, and great customer service.
Ahmed (verified owner) –
I’m always impressed by the products and service provided. The delivery is fast, and the quality is always reliable. Highly recommend!
Salma (verified owner) –
I’m very impressed with the products I’ve received. The quality is exactly what I was looking for, and the wholesaler made sure everything was delivered on time.
Irfan (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”