Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Aisha (verified owner) –
I’m very pleased with the products I received. Excellent packaging, fast delivery, and fantastic quality. This wholesaler is my go-to from now on!
Kazim (verified owner) –
The best experience I’ve had with a wholesaler! Fast shipping, excellent quality products, and great communication.
Kara (verified owner) –
I always choose this wholesaler for my supplies. The quality of the products is outstanding, and their service is always reliable.
Thomas (verified owner) –
I’ve ordered products for my store from this wholesaler multiple times, and I’m always satisfied. Reliable and trustworthy with excellent product quality.
Noor (verified owner) –
I’ve been buying from this wholesaler for a long time, and I’m never disappointed. The products are fantastic, and shipping is always quick.
Aasim (verified owner) –
The service was fantastic. Fast shipping, and the products were just as expected. I will definitely be ordering from them again!
Zoe (verified owner) –
I am so impressed by the consistency of this wholesaler. The products I receive are always top-notch, and the shipping is reliable.
Rida (verified owner) –
Great experience with this wholesaler. The items were exactly as described, and the shipping was very quick. I’ll definitely keep coming back.
Aisha (verified owner) –
This wholesaler has never let me down. The products I receive are always of the highest quality, and delivery is always on time.
Ryder (verified owner) –
I couldn’t be happier with this wholesaler. The customer service is outstanding, and the products I received are of excellent quality. Highly recommended!
Munir (verified owner) –
I am absolutely thrilled with the product I ordered! The quality is top-notch, and it arrived so quickly. The wholesaler’s customer service was exceptional too!
Tyler (verified owner) –
Great wholesaler with amazing products. I received exactly what I ordered, and the customer support team was very responsive.
Daniel (verified owner) –
Highly recommend this wholesaler! They provided detailed information, and the products were exactly as described. Very satisfied with my purchase!
Adnan (verified owner) –
This wholesaler is truly excellent! The products I ordered are exactly what I needed, and the customer service is amazing.
Keyaan (verified owner) –
A great place to shop! The products were fantastic, and the wholesaler’s service was impeccable. I’m happy with my purchase.
Mason (verified owner) –
Everything from start to finish was perfect. Fast delivery, high-quality products, and excellent communication from the wholesaler.
Stella (verified owner) –
Fantastic experience every time! The products are always great, and shipping is quick. Highly recommend this wholesaler.
Max (verified owner) –
I highly recommend this wholesaler! The products are amazing, and their customer support team is always available and very helpful.
Wardah (verified owner) –
I’ve purchased from this wholesaler several times, and I’ve never had an issue. The products are always in excellent condition, and delivery is prompt.
Ilham (verified owner) –
I’ve ordered several times, and every time the experience has been smooth and satisfying. The product quality is always consistent, and delivery is on time.
Aayat (verified owner) –
Great selection of products! The quality is always perfect, and shipping is fast and reliable. I’m a loyal customer.
Samir (verified owner) –
I highly recommend this wholesaler! The quality of their products is excellent, and they always deliver on time. I’ve never been disappointed.