Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Khalidah (verified owner) –
The product quality exceeded my expectatios! I will definitely be ordering from this wholesaler again. The service was also exceptional.
Nihlah (verified owner) –
The quality of the products is exceptional. I’m always impressed with the speed of delivery, and the wholesaler’s customer service is excellent.
Ethan (verified owner) –
The best wholesaler I’ve worked with. The products are of the highest quality, and they always deliver on time.
Jasmine (verified owner) –
This wholesaler has earned my loyalty. The products are always high-quality, and they provide excellent customer service every time.
Manzoor (verified owner) –
This is the best wholesaler I’ve dealt with. The products are always of the highest quality, and their customer support is outstanding.
Mason (verified owner) –
I’ve been buying from this wholesaler for a long time, and I’m never disappointed. The products are fantastic, and shipping is always quick.
Max (verified owner) –
This wholesaler has never let me down. The products I receive are always of the highest quality, and delivery is always on time.
Naila (verified owner) –
Every order I’ve placed with this wholesaler has been a smooth process. The products arrive in great condition, and their customer service is fantastic.
Kareema (verified owner) –
I trust this wholesaler for all my supply needs. Their products are high-quality, and their customer service is always responsive and helpful.
Ehsan (verified owner) –
I’ve found my go-to wholesaler! The products are amazing, and they always ship quickly. Excellent customer service too!
Abigail (verified owner) –
Highly recommend this wholesaler! Fast shipping, reliable products, and excellent customer service. I will definitely be back for more.
Waniya (verified owner) –
Absolutely fantastic experience! I’ve been ordering from this wholesaler for a while now, and they consistently deliver top-quality products.”
Ayah (verified owner) –
Great selection of products! The quality is always perfect, and shipping is fast and reliable. I’m a loyal customer.
Tariq (verified owner) –
This wholesaler is by far the best I’ve worked with. The products are always of high quality, and I appreciate their attention to detail in packaging.
Maira (verified owner) –
This wholesaler’s products are always high-quality, and I appreciate their attention to detail when it comes to packaging and shipping.
Natalie (verified owner) –
This wholesaler has the best customer service. They went above and beyond to ensure I was happy with my order. The product quality is excellent too!
Caleb (verified owner) –
Fantastic products and even better service. I highly recommend this wholesaler for anyone looking for reliable products and fast shipping.
Alan (verified owner) –
I’m a business owner, and I’ve been working with this wholesaler for years. They’re reliable, provide quality products, and the customer service is fantastic.
Khalid (verified owner) –
A great place to shop! The products were fantastic, and the wholesaler’s service was impeccable. I’m happy with my purchase.
Ayman (verified owner) –
The products I ordered were exactly as expected. The wholesaler provided fast shipping, and their customer service team was fantastic.
Julia (verified owner) –
I am always pleased with the quality of the products I receive. This wholesaler has consistently provided great service and fast delivery.
Derek (verified owner) –
Highly recommend this wholesaler! They provided detailed information, and the products were exactly as described. Very satisfied with my purchase!