Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Imtiaz (verified owner) –
Absolutely fantastic experience! I’ve been ordering from this wholesaler for a while now, and they consistently deliver top-quality products.”
Qamar (verified owner) –
I’m always amazed by the quality of the products and the speed of delivery. This wholesaler is a reliable source for my business.
Matthew (verified owner) –
Great experience with this wholesaler. The items were exactly as described, and the shipping was very quick. I’ll definitely keep coming back.
Majidah (verified owner) –
The products I’ve purchased are top-notch. The wholesaler always ensures quick shipping and excellent customer service. Highly recommend!
Dylan (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”
Richard (verified owner) –
I’ve made multiple orders, and every experience has been amazing. The products are high-quality, and the wholesaler always ships quickly.
Aisha (verified owner) –
The best wholesaler I’ve worked with. The products are of the highest quality, and they always deliver on time.
Tahir (verified owner) –
I am so impressed by the consistency of this wholesaler. The products I receive are always top-notch, and the shipping is reliable.
Jahida (verified owner) –
Wonderful products, great service, and timely delivery. I’ll definitely continue shopping here for my business needs.
Zahra (verified owner) –
I’ve been buying from this wholesaler for a while now, and I’m always impressed with the products and the level of service they provide.
Junaid (verified owner) –
I love the products I purchased! The wholesaler is reliable, and I always get my orders in perfect condition and on time.
Sarah (verified owner) –
The products I’ve purchased are top-notch. The wholesaler always ensures quick shipping and excellent customer service. Highly recommend!
Ibadah (verified owner) –
Great experience with this wholesaler. Their products are fantastic, and their customer service is quick to respond and help with anything.
Yaqub (verified owner) –
I will definitely be ordering again. The products were exactly what I was looking for, and delivery was very fast.
Saafia (verified owner) –
This was my first time ordering from this wholesaler, and it won’t be my last. The products are amazing, and the service is outstanding.
Khadija (verified owner) –
I’ve ordered from this wholesaler multiple times now, and each time the experience is fantastic. Excellent quality, fast shipping, and great customer service.
Luqman (verified owner) –
The quality of their products is unmatched. I’ve purchased from several wholesalers, but none of them come close to the level of service and quality offered here.
Paul (verified owner) –
Great experience! The products are always in excellent condition, and the wholesaler’s communication is second to none.
Izhar (verified owner) –
I’ve purchased from this wholesaler several times, and I’ve never had an issue. The products are always in excellent condition, and delivery is prompt.
Farah (verified owner) –
The best wholesaler I’ve worked with. The products are of the highest quality, and they always deliver on time.