Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Mustafa (verified owner) –
I’m a repeat customer because this wholesaler never fails to provide excellent products and great service. Fast shipping, too!
Qadriya (verified owner) –
Highly satisfied with the products I ordered. The wholesaler always provides great quality and reliable service. I will continue buying here.
Omair (verified owner) –
The quality of the products is exceptional. I’ve never been let down, and the wholesaler’s customer service is always available to assist with any concerns.
Obaidiyah (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”
Keyaan (verified owner) –
Perfect experience! The products were of excellent quality, and the wholesaler made sure everything arrived on time.
Asma (verified owner) –
This wholesaler is excellent! The products I ordered were just what I was looking for, and the delivery was super fast.
Mariyam (verified owner) –
Everything from start to finish was perfect. Fast delivery, high-quality products, and excellent communication from the wholesaler.
Saafia (verified owner) –
I’m very pleased with the products I received. Excellent packaging, fast delivery, and fantastic quality. This wholesaler is my go-to from now on!
Farida (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Nadia (verified owner) –
This is the best wholesaler I’ve dealt with. The products are always of the highest quality, and their customer support is outstanding.
Mustafa (verified owner) –
This is the best wholesaler I’ve dealt with. The products are always of the highest quality, and their customer support is outstanding.
Natalie (verified owner) –
I am always pleased with the quality of the products I receive. This wholesaler has consistently provided great service and fast delivery.
Maryam (verified owner) –
I’m always amazed by the quality of the products and the speed of delivery. This wholesaler is a reliable source for my business.
Jawaria (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Farida (verified owner) –
I can always count on this wholesaler for the best quality products. Delivery is always on time, and the service is very efficient.
Gufrana (verified owner) –
Excellent wholesaler! The quality is always top-notch, and shipping is fast. I’ve been a repeat customer for months, and I’ll keep coming back.
Audrey (verified owner) –
Couldn’t ask for a better experience! The products were high-quality, and the wholesaler went above and beyond to ensure I was satisfied with my order.
Zoya (verified owner) –
Absolutely fantastic experience! I’ve been ordering from this wholesaler for a while now, and they consistently deliver top-quality products.”
Uzma (verified owner) –
I’ve had nothing but positive experiences with this wholesaler. Their products are always reliable, and their customer service is top-notch.
Ryan (verified owner) –
I’m a regular customer, and every time I order, I get exactly what I want. Quality products and top-notch service!
Jasmine (verified owner) –
I trust this wholesaler for all my business needs. Their products are top-tier, and they always deliver on time with excellent customer service.
Abdul Aziz (verified owner) –
I will definitely be ordering again. The products were exactly what I was looking for, and delivery was very fast.
Nafisah (verified owner) –
I’m always amazed by the quality of the products and the speed of delivery. This wholesaler is a reliable source for my business.