Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Ryan (verified owner) –
I’ve been a loyal customer for a while now. The product quality is outstanding, and I’ve never had an issue with shipping or customer service.
Henry (verified owner) –
Great wholesaler with amazing products. I received exactly what I ordered, and the customer support team was very responsive.
Badr-al-Din (verified owner) –
I’m a repeat customer because this wholesaler never fails to provide excellent products and great service. Fast shipping, too!
Alan (verified owner) –
Great experience! The products are always in excellent condition, and the wholesaler’s communication is second to none.
Phoenix (verified owner) –
Super fast delivery and excellent product quality. I’m very happy with this wholesaler’s service and will keep coming back for future orders.
Humayrah (verified owner) –
I’ve ordered multiple products and have been impressed every single time. Quick processing, great prices, and high-quality goods!
Name (verified owner) –
I’ve been using this wholesaler for some time now. They consistently deliver high-quality products, and their service is always reliable.
Rida (verified owner) –
Amazing experience with this wholesaler. The products are exactly what I needed, and the service was fast and efficient. I will be back for more!
Timothy (verified owner) –
I’m a regular customer, and this wholesaler continues to provide great service and top-quality products. Their fast shipping is a huge bonus.
Khalila (verified owner) –
Highly satisfied with the products I ordered. The wholesaler always provides great quality and reliable service. I will continue buying here.
Haadiya (verified owner) –
I’m a repeat customer because this wholesaler never fails to provide excellent products and great service. Fast shipping, too!
Leo (verified owner) –
I always choose this wholesaler for my supplies. The quality of the products is outstanding, and their service is always reliable.
Nasra (verified owner) –
I’ve found my go-to wholesaler! The products are amazing, and they always ship quickly. Excellent customer service too!