Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Zayed (verified owner) –
I’ve ordered multiple products and have been impressed every single time. Quick processing, great prices, and high-quality goods!
Omar (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Dinayah (verified owner) –
Absolutely fantastic experience! I’ve been ordering from this wholesaler for a while now, and they consistently deliver top-quality products.”
Eiman (verified owner) –
I can always count on this wholesaler for the best quality products. Delivery is always on time, and the service is very efficient.
Dimah (verified owner) –
I trust this wholesaler for all my supply needs. Their products are high-quality, and their customer service is always responsive and helpful.
Khaleel (verified owner) –
Always happy with my orders! The products are high-quality, and the wholesaler delivers on time every single time.
Ivy (verified owner) –
I’m so impressed with the product quality. The wholesaler always provides excellent service, and my orders arrive on time every time.
Brian (verified owner) –
The products I ordered were exactly as expected. The wholesaler provided fast shipping, and their customer service team was fantastic.
Nasir (verified owner) –
I can always count on this wholesaler for the best quality products. Delivery is always on time, and the service is very efficient.
Qiraat (verified owner) –
I’m always impressed by the products and service provided. The delivery is fast, and the quality is always reliable. Highly recommend!
Hayden (verified owner) –
I trust this wholesaler for all my business needs. The products are always great quality, and the customer service is fantastic.
Aadil (verified owner) –
The quality of their products is unmatched. I’ve purchased from several wholesalers, but none of them come close to the level of service and quality offered here.
Dimah (verified owner) –
Highly recommend this wholesaler! Fast shipping, reliable products, and excellent customer service. I will definitely be back for more.
Iqra (verified owner) –
Fantastic wholesaler with fast shipping and high-quality products. I’ll definitely be purchasing from them again.
Ayyub (verified owner) –
The products were perfect and the shipping was lightning fast. I couldn’t be more pleased with my experience with this wholesaler.
Valerie (verified owner) –
Great wholesaler with excellent products. My orders always arrive on time, and the quality is always consistent.
Zachary (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Matthew (verified owner) –
I’ve been purchasing from this wholesaler for quite a while now, and every experience has been positive. The products are fantastic, and the service is always on point.
Tariq (verified owner) –
Excellent service! I’ve never had an issue with any of my orders. The products are always high quality, and the wholesaler’s team is always helpful.
Natalie (verified owner) –
The quality of the products I received was outstanding, and the shipping was fast. I will be a returning customer for sure.