Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Nicholas (verified owner) –
I’ve been buying from this wholesaler for months, and I couldn’t be happier. The product quality is always spot on, and the delivery is always timely.
Zafar (verified owner) –
I’ve ordered a few times now, and I’m always satisfied with the quality and speed of delivery. This wholesaler is a gem!
Imtiaz (verified owner) –
I’ve found my go-to wholesaler! The products are amazing, and they always ship quickly. Excellent customer service too!
Asif (verified owner) –
I can’t say enough good things about this wholesaler. The products are amazing, and their customer service is always there to help with any issues.
David (verified owner) –
The best wholesaler I’ve worked with. The products are of the highest quality, and they always deliver on time.
Aasim (verified owner) –
I trust this wholesaler for all my business needs. Their products are top-tier, and they always deliver on time with excellent customer service.
Zoya (verified owner) –
I’ve been using this wholesaler for some time now. They consistently deliver high-quality products, and their service is always reliable.
Ezzah (verified owner) –
Great experience with this wholesaler. The items were exactly as described, and the shipping was very quick. I’ll definitely keep coming back.
Tyler (verified owner) –
I’ve purchased multiple times from this wholesaler, and I’ve never been disappointed. Their products are always top-quality, and delivery is prompt.
Salma (verified owner) –
So happy with the product! Everything was perfect – quality, delivery, and packaging were all top-notch.
Maahnoor (verified owner) –
This wholesaler has earned my trust! They deliver top-quality products quickly, and their customer service is excellent.
Max (verified owner) –
This wholesaler is truly excellent! The products I ordered are exactly what I needed, and the customer service is amazing.
Tahir (verified owner) –
Every time I shop with this wholesaler, I’m impressed. Quality products, fast shipping, and great customer service.
Eshal (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Lily (verified owner) –
Perfect experience! The products were of excellent quality, and the wholesaler made sure everything arrived on time.
Salim (verified owner) –
I’m a regular customer, and I’ve never had an issue with any order. The quality of the products is consistently excellent, and delivery is fast.
Manaal (verified owner) –
What a great experience! The product quality was better than expected, and the wholesaler made the entire process smooth and easy.
Ibrahim (verified owner) –
Super fast delivery and excellent product quality. I’m very happy with this wholesaler’s service and will keep coming back for future orders.
Dabir (verified owner) –
The quality is always consistent, and delivery is fast. I’m vry pleased with my experiences and will continue to shop with this wholesaler.”
Lutfi (verified owner) –
I can always count on this wholesaler for the best quality products. Delivery is always on time, and the service is very efficient.
Wahib (verified owner) –
Fantastic wholesaler! The products are exactly as described, and I appreciate how fast they ship. I will definitely be ordering again.