Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Aidah (verified owner) –
The best wholesaler I’ve worked with. The products are of the highest quality, and they always deliver on time.
Ryker (verified owner) –
Fantastic wholesaler with fast shipping and high-quality products. I’ll definitely be purchasing from them again.
Phoenix (verified owner) –
I’ve ordered products for my store from this wholesaler multiple times, and I’m always satisfied. Reliable and trustworthy with excellent product quality.
Naji (verified owner) –
The quality of the products is exceptional. I’ve never been let down, and the wholesaler’s customer service is always available to assist with any concerns.
Yaminah (verified owner) –
I highly recommend this wholesaler! The products are amazing, and their customer support team is always available and very helpful.
Wardah (verified owner) –
I’ve been using this wholesaler for some time now. They consistently deliver high-quality products, and their service is always reliable.
Misbah (verified owner) –
This wholesaler has the best customer service. They went above and beyond to ensure I was happy with my order. The product quality is excellent too!
Nasra (verified owner) –
Absolutely wonderful service and amazing products. The wholesaler’s attention to detail is what sets them apart from others. Will be buying again soon.
Jamal (verified owner) –
Highly recommend this wholesaler! Fast shipping, reliable products, and excellent customer service. I will definitely be back for more.
Zachary (verified owner) –
I trust this wholesaler for all my supply needs. Their products are high-quality, and their customer service is always responsive and helpful.
Kayden (verified owner) –
Wonderful products, great service, and timely delivery. I’ll definitely continue shopping here for my business needs.
Jackson (verified owner) –
I’ve been buying from this wholesaler for months, and I couldn’t be happier. The product quality is always spot on, and the delivery is always timely.
Khalid (verified owner) –
I am absolutely thrilled with the product I ordered! The quality is top-notch, and it arrived so quickly. The wholesaler’s customer service was exceptional too!
Victoria (verified owner) –
This wholesaler has earned my loyalty. The products are always high-quality, and they provide excellent customer service every time.
Jamilla (verified owner) –
Amazing service and fantastic products. I’ve ordered several times now, and every experience has been positive. Highly recommend this wholesaler!
Tahani (verified owner) –
I love the products I purchased! The wholesaler is reliable, and I always get my orders in perfect condition and on time.
Raheel (verified owner) –
Amazing service and fantastic products. I’ve ordered several times now, and every experience has been positive. Highly recommend this wholesaler!
Salim (verified owner) –
I’ve never had a problem with any order from this wholesaler. The products are always of great quality, and the customer service is top-tier.
Phoenix (verified owner) –
I’m always amazed by the quality of the products and the speed of delivery. This wholesaler is a reliable source for my business.