Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Dameer (verified owner) –
I trust this wholesaler for all my business needs. Their products are top-tier, and they always deliver on time with excellent customer service.
Eshal (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”
Rahila (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
Gufrana (verified owner) –
I highly recommend this wholesaler! The quality of their products is excellent, and they always deliver on time. I’ve never been disappointed.
Razzaq (verified owner) –
I’ve ordered a few times now, and I’m always satisfied with the quality and speed of delivery. This wholesaler is a gem!
Eiman (verified owner) –
Great experience! The products are always in excellent condition, and the wholesaler’s communication is second to none.
Max (verified owner) –
I highly recommend this wholesaler! The products are amazing, and their customer support team is always available and very helpful.
Gwen (verified owner) –
This is the best wholesaler I’ve dealt with. The products are always of the highest quality, and their customer support is outstanding.
Victoria (verified owner) –
Great experience with this wholesaler. Their products are fantastic, and their customer service is quick to respond and help with anything.
Yameena (verified owner) –
I can always count on this wholesaler for the best quality products. Delivery is always on time, and the service is very efficient.
Matthew (verified owner) –
I’ve purchased from this wholesaler several times, and I’ve never had an issue. The products are always in excellent condition, and delivery is prompt.
Bashar (verified owner) –
I’ve ordered a variety of products from this wholesaler, and I’ve been consistently impressed with the quality. Excellent service!
Zoya (verified owner) –
Amazing service and fantastic products. I’ve ordered several times now, and every experience has been positive. Highly recommend this wholesaler!
Hannah (verified owner) –
The products I’ve purchased are top-notch. The wholesaler always ensures quick shipping and excellent customer service. Highly recommend!
Grace (verified owner) –
The products I’ve purchased are top-notch. The wholesaler always ensures quick shipping and excellent customer service. Highly recommend!
Ruqayya (verified owner) –
This wholesaler is excellent! The products I ordered were just what I was looking for, and the delivery was super fast.
Nafisah (verified owner) –
Amazing experience with this wholesaler. The products are exactly what I needed, and the service was fast and efficient. I will be back for more!
Khalidah (verified owner) –
I always look forward to shopping with this wholesaler. The products are fantastic, and I know I’ll receive them quickly every time.
Ryan (verified owner) –
I’ve ordered a variety of products from this wholesaler, and I’ve been consistently impressed with the quality. Excellent service!
Safiya (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Maahnoor (verified owner) –
The quality of the products is exceptional. I’m always impressed with the speed of delivery, and the wholesaler’s customer service is excellent.
Emily (verified owner) –
I’m a regular customer, and every time I order, I get exactly what I want. Quality products and top-notch service!