Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Jahida (verified owner) –
My experience with this wholesaler was excellent. The products were of great quality, and I was impressed by the speed of delivery.
Kazim (verified owner) –
I can’t say enough good things about this wholesaler. The products are amazing, and their customer service is always there to help with any issues.
Salim (verified owner) –
I’ve made several purchases from this wholesaler and have always been satisfied. The products are great quality, and shipping is fast.
Dinayah (verified owner) –
I always enjoy my experience buying from this wholesaler. Their products are always exactly as described, and I always receive my orders quickly.
Urwah (verified owner) –
I’ve found my go-to wholesaler! The products are amazing, and they always ship quickly. Excellent customer service too!
Patrick (verified owner) –
I’ve ordered a few times now, and I’m always satisfied with the quality and speed of delivery. This wholesaler is a gem!
Benazir (verified owner) –
I’ve been purchasing from this wholesaler for months, and each time I’m impressed. The products are great, and shipping is quick and hassle-free.
Naji (verified owner) –
I’ve been using this wholesaler for some time now. They consistently deliver high-quality products, and their service is always reliable.
Mason (verified owner) –
I’ve never had a problem with any order from this wholesaler. The products are always of great quality, and the customer service is top-tier.
Duriya (verified owner) –
I’ve been buying from this wholesaler for a long time, and I’m never disappointed. The products are fantastic, and shipping is always quick.
Musarrat (verified owner) –
I’ve bought several products, and I couldn’t be happier. Quality is always amazing, and the wholesaler’s team is always responsive and helpful.
William (verified owner) –
So happy with the product! Everything was perfect – quality, delivery, and packaging were all top-notch.
James (verified owner) –
I am always pleased with the quality of the products I receive. This wholesaler has consistently provided great service and fast delivery.
Inara (verified owner) –
This wholesaler is by far the best I’ve worked with. The products are always of high quality, and I appreciate their attention to detail in packaging.
Kalima (verified owner) –
I’ve had multiple orders from this wholesaler, and each time, I’ve been impressed. The products are high-quality, and their customer service is excellent.
Sean (verified owner) –
I’m a business owner, and I’ve been working with this wholesaler for years. They’re reliable, provide quality products, and the customer service is fantastic.
Humayrah (verified owner) –
I’m very pleased with the products I received. Excellent packaging, fast delivery, and fantastic quality. This wholesaler is my go-to from now on!
Saadat (verified owner) –
Amazing quality! This wholesaler provides the best products at great prices, and their shipping is always quick.
Claire (verified owner) –
This is hands down the best place to buy products. The quality is great, and the wholesaler is incredibly reliable. I will definitely be back for more!
Ghaazi (verified owner) –
Absolutely wonderful service and amazing products. The wholesaler’s attention to detail is what sets them apart from others. Will be buying again soon.
Alexander (verified owner) –
I’ve ordered from this wholesaler multiple times, and I’ve never had a bad experience. They’re dependable, and their products are always top quality.
Caleb (verified owner) –
Super fast delivery and excellent product quality. I’m very happy with this wholesaler’s service and will keep coming back for future orders.