Smoby Loft Kitchen, Smoby Loft Kitchen, ,

Shipping Countries: United Kingdom (UK)

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Ready to ship in 3-5 business days

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Shipping Policy

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Mainland UK Deliveries
Courier Services: FedEx for parcels, North West Logistics for pallets.
Order Over £200 (exc. VAT): Free next-working-day delivery.
Order Under £200 (ex. VAT): £9.99 (ex. VAT) service & handling/delivery charge.
Delivery Times
Delivery: Next Working Day (Mon-Fri) from 8 AM to 6 PM.
Orders placed before 4 PM on weekdays are processed the same day.
Orders placed after 4 PM are processed the next working day.
Order Schedule:

Monday: Delivery Tuesday (if ordered before 4 PM).
Friday after 4 PM: Delivery the following Tuesday.
Weekend Orders: Processed Monday, delivered Tuesday.
Non-Mainland UK & International Deliveries
Regions Requiring Quotes:

Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly
Republic of Ireland
Scottish Highlands & Islands, Channel Islands, Alderney, Shetland, Sark & Herm
Delivery Service & Times:

Northern Ireland & UK Offshore Islands: 2-3 working days
Republic of Ireland: 2-3 working days
Red Zone Postcodes: AB35-AB38, IV1-IV63, PA21-PA38, PH17-PH50 (2-3 days)
Important Notes:
VAT Exclusion: Prices quoted are exclusive of VAT.
Service Changes: Charges may change without notice.
Delays: Delivery updates will be posted during delays caused by external factors like weather or logistics issues.
Contact Details:

Email: info@comparethesuppliers.co.uk

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Refund Policy

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Returns, Shortages & Damages Policy Summary

1. Returns
No Sale-or-Return: We do not offer a sale-or-return policy on any products.
2. Shortages & Damages
Delivery Inspection: Check for visible damage upon delivery and inform the driver immediately to note it on the proof of delivery.
Delivery Note Check: Compare your delivery against the delivery note (not your original order). Unavailable items will be listed on the invoice.
Reporting Issues:
Report missing, faulty, or damaged items within 24 hours of delivery.
Email info@comparethesuppliers.co.uk with your order number and photos of damages.
3. Liquid Products Disclaimer
Pallet Delivery Required: Claims for damaged liquids are only accepted if sent via pallet delivery due to their fragile nature.
Request Pallet Delivery: Contact info@comparethesuppliers.co.uk or +44 300 373 0977 for pallet shipping details and charges.
VAT Registration Number: 440098509