Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Natalie (verified owner) –
I’ve been purchasing from this wholesaler for quite a while now, and every experience has been positive. The products are fantastic, and the service is always on point.
Eiman (verified owner) –
I’ve had great experiences with this wholesaler. The products are always fantastic, and the service is very reliable.
Nolan (verified owner) –
Excellent products and superb customer service. I trust this wholesaler for all my supply needs and have never been disappointed.
Victoria (verified owner) –
I’m very impressed with the products I’ve received. The quality is exactly what I was looking for, and the wholesaler made sure everything was delivered on time.
Nihlah (verified owner) –
I’ve ordered products for my store from this wholesaler multiple times, and I’m always satisfied. Reliable and trustworthy with excellent product quality.
Abdullah (verified owner) –
This wholesaler never disappoints! The products are always exactly what I need, and the service is always reliable and prompt.
Grace (verified owner) –
Great wholesaler to work with. The products are high-quality, and their service is always professional and prompt.
Ameira (verified owner) –
The products I ordered were exactly as expected. The wholesaler provided fast shipping, and their customer service team was fantastic.
Aisha (verified owner) –
I’ve made several purchases from this wholesaler and have always been satisfied. The products are great quality, and shipping is fast.
Emir (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Naqeeb (verified owner) –
The wholesaler has been a reliable source for all my business needs. Great products at great prices, and delivery is always on time!
Nathaniel (verified owner) –
I am so impressed by the consistency of this wholesaler. The products I receive are always top-notch, and the shipping is reliable.
Jackson (verified owner) –
This wholesaler has the best customer service. They went above and beyond to ensure I was happy with my order. The product quality is excellent too!
Noor (verified owner) –
The quality of the products is exceptional. I’ve never been let down, and the wholesaler’s customer service is always available to assist with any concerns.
Ehsan (verified owner) –
I always choose this wholesaler for my supplies. The quality of the products is outstanding, and their service is always reliable.
Zeenah (verified owner) –
The quality of their products is unmatched. I’ve purchased from several wholesalers, but none of them come close to the level of service and quality offered here.
Habeeba (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Kareema (verified owner) –
I’m always impressed by the products and service provided. The delivery is fast, and the quality is always reliable. Highly recommend!
Liyana (verified owner) –
I can’t say enough good things about this wholesaler. The products are amazing, and their customer service is always there to help with any issues.
Nathan (verified owner) –
I’ve made multiple orders, and every experience has been amazing. The products are high-quality, and the wholesaler always ships quickly.
Asma (verified owner) –
Great company to do business with! The products are always as expected, and the wholesaler’s delivery is fast and reliable.