Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Anna (verified owner) –
Highly satisfied with the products I ordered. The wholesaler always provides great quality and reliable service. I will continue buying here.
Naila (verified owner) –
The products I received were even better than I expected! Fantastic customer service from the wholesaler made the whole experience even better.
Luqman (verified owner) –
What a great experience! The product quality was better than expected, and the wholesaler made the entire process smooth and easy.
Phoenix (verified owner) –
I’ve bought several products, and I couldn’t be happier. Quality is always amazing, and the wholesaler’s team is always responsive and helpful.
James (verified owner) –
Amazing experience with this wholesaler. The products are exactly what I needed, and the service was fast and efficient. I will be back for more!
Hasina (verified owner) –
I’m very happy with the product quality. I’ve ordered a few times from this wholesaler, and I’ve always been satisfied with both the products and service.
Samir (verified owner) –
I’m a regular customer, and every time I order, I get exactly what I want. Quality products and top-notch service!
Qasim (verified owner) –
Always happy with my orders! The products are high-quality, and the wholesaler delivers on time every single time.
Raashid (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”
Colin (verified owner) –
I can always count on this wholesaler for the best quality products. Delivery is always on time, and the service is very efficient.
Hafsa (verified owner) –
I’ve ordered from this wholesaler multiple times now, and each time the experience is fantastic. Excellent quality, fast shipping, and great customer service.
Ezzah (verified owner) –
I’ve purchased multiple times from this wholesaler, and I’ve never been disappointed. Their products are always top-quality, and delivery is prompt.
Nora (verified owner) –
I’ve been using this wholesaler for some time now. They consistently deliver high-quality products, and their service is always reliable.
Kai (verified owner) –
Great wholesaler to work with. The products are high-quality, and their service is always professional and prompt.
Naqeeb (verified owner) –
Fantastic products and even better service. I highly recommend this wholesaler for anyone looking for reliable products and fast shipping.
Ali (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Ameira (verified owner) –
The quality of the products is exceptional. I’m always impressed with the speed of delivery, and the wholesaler’s customer service is excellent.
Salim (verified owner) –
What a great experience! The product quality was better than expected, and the wholesaler made the entire process smooth and easy.
Jessica (verified owner) –
I always enjoy my experience buying from this wholesaler. Their products are always exactly as described, and I always receive my orders quickly.
Ilyas (verified owner) –
Great experience! The products are always in excellent condition, and the wholesaler’s communication is second to none.