Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Trevor (verified owner) –
Highly recommend this wholesaler! They provided detailed information, and the products were exactly as described. Very satisfied with my purchase!
Saadat (verified owner) –
This wholesaler is truly excellent! The products I ordered are exactly what I needed, and the customer service is amazing.
Dawud (verified owner) –
So happy with the product! Everything was perfect – quality, delivery, and packaging were all top-notch.
Zahra (verified owner) –
I’m always satisfied with my orders. The products are exactly as described, and the wholesaler provides excellent communication and service.
Bryan (verified owner) –
I’m so impressed with the product quality. The wholesaler always provides excellent service, and my orders arrive on time every time.
Sajid (verified owner) –
I trust this wholesaler for all my supply needs. Their products are high-quality, and their customer service is always responsive and helpful.
Asma (verified owner) –
I always look forward to shopping with this wholesaler. The products are fantastic, and I know I’ll receive them quickly every time.
Owais (verified owner) –
I’ve ordered products for my store from this wholesaler multiple times, and I’m always satisfied. Reliable and trustworthy with excellent product quality.
Abdullah (verified owner) –
A great place to shop! The products were fantastic, and the wholesaler’s service was impeccable. I’m happy with my purchase.
Ghayoor (verified owner) –
I’ve had nothing but positive experiences with this wholesaler. Their products are always reliable, and their customer service is top-notch.
Ubadah (verified owner) –
This wholesaler has been a lifesaver for my business. The products are always high-quality, and they ship fast. I’m a loyal customer for sure!
Derek (verified owner) –
The products I ordered were exactly as expected. The wholesaler provided fast shipping, and their customer service team was fantastic.
Aalim (verified owner) –
I’ve been working with this wholesaler for a while now. They never fail to impress with their quality products and efficient service.
Noor (verified owner) –
My experience with this wholesaler was excellent. The products were of great quality, and I was impressed by the speed of delivery.
Fatima (verified owner) –
Excellent products and superb customer service. I trust this wholesaler for all my supply needs and have never been disappointed.
Zohar (verified owner) –
I will definitely be ordering again. The products were exactly what I was looking for, and delivery was very fast.
Hannah (verified owner) –
Absolutely wonderful service and amazing products. The wholesaler’s attention to detail is what sets them apart from others. Will be buying again soon.
Daisy (verified owner) –
This was my first time ordering from this wholesaler, and it won’t be my last. The products are amazing, and the service is outstanding.
Mila (verified owner) –
I will definitely be ordering again. The products were exactly what I was looking for, and delivery was very fast.
Joseph (verified owner) –
The best experience I’ve had with a wholesaler! Fast shipping, excellent quality products, and great communication.