Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Hanif (verified owner) –
Amazing service and fantastic products. I’ve ordered several times now, and every experience has been positive. Highly recommend this wholesaler!
Zara (verified owner) –
This wholesaler is truly excellent! The products I ordered are exactly what I needed, and the customer service is amazing.
Rafeeqa (verified owner) –
A great place to shop! The products were fantastic, and the wholesaler’s service was impeccable. I’m happy with my purchase.
Ameira (verified owner) –
I’ve ordered a variety of products from this wholesaler, and I’ve been consistently impressed with the quality. Excellent service!
Ibadah (verified owner) –
I’ve found my go-to wholesaler! The products are amazing, and they always ship quickly. Excellent customer service too!
Ibrahim (verified owner) –
I couldn’t be more satisfied with this wholesaler. The products are top-notch, and they ship promptly. Great customer support as well!
Brian (verified owner) –
Couldn’t ask for a better experience! The products were high-quality, and the wholesaler went above and beyond to ensure I was satisfied with my order.
Salim (verified owner) –
This wholesaler is by far the best I’ve worked with. The products are always of high quality, and I appreciate their attention to detail in packaging.
Laura (verified owner) –
This was my first time ordering from this wholesaler, and it won’t be my last. The products are amazing, and the service is outstanding.
Aleena (verified owner) –
Amazing experience with this wholesaler. The products are exactly what I needed, and the service was fast and efficient. I will be back for more!
Kevin (verified owner) –
Such a reliable wholesaler! The products are always top-tier, and shipping is quick and hassle-free. I highly recommend this company!
Steven (verified owner) –
I’m a regular customer, and I’ve never had an issue with any order. The quality of the products is consistently excellent, and delivery is fast.
Liam (verified owner) –
The quality is always consistent, and delivery is fast. I’m vry pleased with my experiences and will continue to shop with this wholesaler.”
Zoe (verified owner) –
I’ve been a loyal customer for a while now. The product quality is outstanding, and I’ve never had an issue with shipping or customer service.
Ghaadiya (verified owner) –
The service was fantastic. Fast shipping, and the products were just as expected. I will definitely be ordering from them again!
Hanif (verified owner) –
I highly recommend this wholesaler! The products are amazing, and their customer support team is always available and very helpful.
Adnan (verified owner) –
I’ve ordered many times from this wholesaler and have never been disappointed. The products are great, and shipping is always fast and efficient.
Aisha (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
James (verified owner) –
Every time I shop with this wholesaler, I’m impressed. Quality products, fast shipping, and great customer service.