Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Henry (verified owner) –
Excellent wholesaler! The quality is always top-notch, and shipping is fast. I’ve been a repeat customer for months, and I’ll keep coming back.
Ali (verified owner) –
Every order I’ve placed with this wholesaler has been a smooth process. The products arrive in great condition, and their customer service is fantastic.
Abdul Aziz (verified owner) –
I’m a regular customer, and I’ve never had an issue with any order. The quality of the products is consistently excellent, and delivery is fast.
Megan (verified owner) –
I’ve ordered many times from this wholesaler and have never been disappointed. The products are great, and shipping is always fast and efficient.
Keyaan (verified owner) –
This wholesaler is truly excellent! The products I ordered are exactly what I needed, and the customer service is amazing.
Aidah (verified owner) –
I’m very happy with the product quality. I’ve ordered a few times from this wholesaler, and I’ve always been satisfied with both the products and service.
Reyah (verified owner) –
The products were perfect and the shipping was lightning fast. I couldn’t be more pleased with my experience with this wholesaler.
Christopher (verified owner) –
Wonderful products, great service, and timely delivery. I’ll definitely continue shopping here for my business needs.
Irfan (verified owner) –
Highly satisfied with the products I ordered. The wholesaler always provides great quality and reliable service. I will continue buying here.
Azaan (verified owner) –
I highly recommend this wholesaler! The quality of their products is excellent, and they always deliver on time. I’ve never been disappointed.
Khaleel (verified owner) –
A truly excellent wholesaler! I’ve been a customer for months, and I’ve always received top-quality products and great service.
Salim (verified owner) –
Every time I shop with this wholesaler, I’m impressed. Quality products, fast shipping, and great customer service.
Pariseema (verified owner) –
The customer service from this wholesaler is outstanding, and the product quality is second to none. I will definitely be back for future orders.
Dimah (verified owner) –
Fantastic products and even better service. I highly recommend this wholesaler for anyone looking for reliable products and fast shipping.
Matthew (verified owner) –
I’ve purchased multiple times from this wholesaler, and I’ve never been disappointed. Their products are always top-quality, and delivery is prompt.
Gwen (verified owner) –
A truly excellent wholesaler! I’ve been a customer for months, and I’ve always received top-quality products and great service.
Mustafa (verified owner) –
The best wholesaler I’ve worked with. The products are of the highest quality, and they always deliver on time.
Kevin (verified owner) –
Perfect experience! The products were of excellent quality, and the wholesaler made sure everything arrived on time.
Misbah (verified owner) –
This wholesaler’s products are always high-quality, and I appreciate their attention to detail when it comes to packaging and shipping.