Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Sara (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Fatima (verified owner) –
The quality of the products I received was outstanding, and the shipping was fast. I will be a returning customer for sure.
Zafar (verified owner) –
The best wholesaler I’ve worked with. The products are of the highest quality, and they always deliver on time.
Latif (verified owner) –
I’ve had great experiences with this wholesaler. The products are always fantastic, and the service is very reliable.
Aisha (verified owner) –
I’m a regular customer, and I’ve never had an issue with any order. The quality of the products is consistently excellent, and delivery is fast.
Tara (verified owner) –
I’ve been buying from this wholesaler for a long time, and I’m never disappointed. The products are fantastic, and shipping is always quick.
Samir (verified owner) –
I couldn’t be more satisfied with this wholesaler. The products are top-notch, and they ship promptly. Great customer support as well!
Manzoor (verified owner) –
I will definitely be ordering again. The products were exactly what I was looking for, and delivery was very fast.
Lutfi (verified owner) –
I’ve ordered from this wholesaler multiple times now, and each time the experience is fantastic. Excellent quality, fast shipping, and great customer service.
Jawaria (verified owner) –
I couldn’t be more satisfied with this wholesaler. The products are top-notch, and they ship promptly. Great customer support as well!
Leo (verified owner) –
The products I ordered were exactly as expected. The wholesaler provided fast shipping, and their customer service team was fantastic.
Salama (verified owner) –
The quality of the products I received was outstanding, and the shipping was fast. I will be a returning customer for sure.
Zoya (verified owner) –
I’m a business owner, and I’ve been working with this wholesaler for years. They’re reliable, provide quality products, and the customer service is fantastic.
Paige (verified owner) –
Always satisfied with my orders! The products are top-tier, and the wholesaler provides excellent customer service every time.
Valerie (verified owner) –
Excellent wholesaler! The quality is always top-notch, and shipping is fast. I’ve been a repeat customer for months, and I’ll keep coming back.
Hasina (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
Qasim (verified owner) –
I’ve had great experiences with this wholesaler. The products are always fantastic, and the service is very reliable.
Mariyam (verified owner) –
This wholesaler is excellent! The products I ordered were just what I was looking for, and the delivery was super fast.
Asif (verified owner) –
I can’t say enough about this wholesaler. The quality of the products is unbeatable, and their customer service team is always there to assist.