Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Alexander (verified owner) –
I’ve had great experiences with this wholesaler. The products are always fantastic, and the service is very reliable.
Aasma (verified owner) –
Incredible service and great products. I trust this wholesaler for all my business needs, and they have never let me down!
Ethan (verified owner) –
The customer service from this wholesaler is outstanding, and the product quality is second to none. I will definitely be back for future orders.
Jabbar (verified owner) –
I’m always amazed by the quality of the products and the speed of delivery. This wholesaler is a reliable source for my business.
Aasma (verified owner) –
Wonderful wholesaler with excellent customer service. I received my products on time, and they were in perfect condition. Very pleased!
Wafiq (verified owner) –
I trust this wholesaler for all my supply needs. Their products are high-quality, and their customer service is always responsive and helpful.
Dinayah (verified owner) –
Perfect purchase experience. The product arrived exactly as expected, and I can’t say enough about the excellent customer support.
Samir (verified owner) –
This is the best wholesaler I’ve dealt with. The products are always of the highest quality, and their customer support is outstanding.
Nihlah (verified owner) –
I’ve ordered from this wholesaler multiple times, and I’ve never had a bad experience. They’re dependable, and their products are always top quality.
Zafar (verified owner) –
I couldn’t be happier with this wholesaler. The customer service is outstanding, and the products I received are of excellent quality. Highly recommended!
Brian (verified owner) –
I’m so happy with my purchase! The product quality exceeded my expectations, and the customer support from the wholesaler was fantastic!
Julie (verified owner) –
This wholesaler has earned my loyalty. The products are always high-quality, and they provide excellent customer service every time.
Fiza (verified owner) –
Great selection of products! The quality is always perfect, and shipping is fast and reliable. I’m a loyal customer.
Aiden (verified owner) –
This wholesaler’s products are always high-quality, and I appreciate their attention to detail when it comes to packaging and shipping.
Aabid (verified owner) –
Amazing products! I’ve been buying from this wholesaler for months, and each time the delivery is prompt, and the quality is consistent. Keep up the great work!
Edward (verified owner) –
I’m a business owner, and I’ve been working with this wholesaler for years. They’re reliable, provide quality products, and the customer service is fantastic.
Rafeeqa (verified owner) –
The products I ordered were exactly as expected. The wholesaler provided fast shipping, and their customer service team was fantastic.
Lutfi (verified owner) –
I’ve been buying from this wholesaler for a long time, and I’m never disappointed. The products are fantastic, and shipping is always quick.