Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Ruqayya (verified owner) –
I trust this wholesaler for all my supply needs. Their products are high-quality, and their customer service is always responsive and helpful.
Joseph (verified owner) –
I’m a regular customer, and this wholesaler continues to provide great service and top-quality products. Their fast shipping is a huge bonus.
Syed (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
Inara (verified owner) –
I’m a regular customer, and this wholesaler continues to provide great service and top-quality products. Their fast shipping is a huge bonus.
Tahani (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Kevin (verified owner) –
Amazing products! I’ve been buying from this wholesaler for months, and each time the delivery is prompt, and the quality is consistent. Keep up the great work!
Latif (verified owner) –
Fantastic products and even better service. I highly recommend this wholesaler for anyone looking for reliable products and fast shipping.
Hasina (verified owner) –
Every order I’ve placed with this wholesaler has been a smooth process. The products arrive in great condition, and their customer service is fantastic.
Daisy (verified owner) –
Wonderful products, great service, and timely delivery. I’ll definitely continue shopping here for my business needs.
Safiya (verified owner) –
The quality is always consistent, and delivery is fast. I’m vry pleased with my experiences and will continue to shop with this wholesaler.”
Taahira (verified owner) –
I’m always impressed by the products and service provided. The delivery is fast, and the quality is always reliable. Highly recommend!
Munira (verified owner) –
I trust this wholesaler for all my business needs. Their products are top-tier, and they always deliver on time with excellent customer service.
Qadeer (verified owner) –
The best experience I’ve had with a wholesaler! Fast shipping, excellent quality products, and great communication.
Ibadah (verified owner) –
I’ve been purchasing from this wholesaler for months, and each time I’m impressed. The products are great, and shipping is quick and hassle-free.
Victoria (verified owner) –
This wholesaler has been a lifesaver for my business. The products are always high-quality, and they ship fast. I’m a loyal customer for sure!
Naqeeb (verified owner) –
This wholesaler has been my go-to for all my supplies. Great prices, excellent quality, and fast shipping. Highly recommend!
Shifa (verified owner) –
I’ve been buying from this wholesaler for months, and I couldn’t be happier. The product quality is always spot on, and the delivery is always timely.
Nihlah (verified owner) –
Great experience! The products are always in excellent condition, and the wholesaler’s communication is second to none.
James (verified owner) –
A great place to shop! The products were fantastic, and the wholesaler’s service was impeccable. I’m happy with my purchase.
Hayden (verified owner) –
Top-notch products and incredible service! I will continue to buy from this wholesaler because they never disappoint.