Pet Dog Treats Beef Ribs 100g 77732 (Parcel Rate), ,

Shipping Countries: United Kingdom (UK)

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Ready to ship in 1 business day

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Shipping Policy

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Company: Royal, Mail, Yodel, EVRI4CUS.

Delivery time: 8 days.

Costs Free on all orders

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Refund Policy

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-If you are unsatisfied with what you bought, you may be eligible to return it and get a refund by following the simple procedure in this Return and Refund Policy.

-Please make sure your return package is postmarked within 14 days after you submit your return, otherwise, the return process will be terminated. Our return label only works if you are shipping within the United Kingdom (security-restricted areas such as military bases are excluded).

- Refund timeline

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

- Is the return shipping free?

Return shipping is free on your first return for EVERY order within 90 days from the date of purchase. If you have already returned items from an order and would like to return additional items from that exact order, you can still do it as long as the 90-day window has not expired. For the second and subsequent refunds from the same order, you can use the return label we provide and pay a £2.50 shipping fee, which will be deducted from your refund.

-How long do I have before making a return?

If an item is eligible for return and refund, you may return it within the return window of 90 days after the day of purchase. You are required to send back your return package within 14 days after you submit your refund in the return window. You may not return an item after the 90-day window, calculated from the date of purchase.

-Can I return any product I bought?

Almost all items you bought are eligible for return and refund if you are not satisfied with them, with just a few exceptions:
- Clothing items that are worn, washed, damaged, with tags, packaging, or hygiene sticker removed or in an incomplete set.
- Items that are labeled as non-refundable.
- Gifts.

Refunds

- For refunds of the returned items, we will process your refunds within 3 working days after we receive the return package from you.
- For refunds of missing items or items not delivered, choose the corresponding reason after clicking “Return/other help” to request a refund or talk to our customer service personnel for help. The tracking information from the carrier decides whether an item had been delivered or not.
- Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of our error. The insurance costs, if any, are also non-refundable.
- You can choose to accept credits instead of a refund to the original payment method. Refunds to credits are faster than your original payment method. credits have no expiration date. The refunds to credits cannot be reversed once the refunds are processed. Teme credits cannot be redeemed for cash and can only be used for purchases. For more information about credits, please visit: About credit balance.
- You may receive advanced refunds, where we will issue the refund after you dropped off your refund package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.

Nb: Important Notice

- The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.
- Please make sure you don't accidentally include any item(s) in your return package that you do not wish to return. We will not be responsible for sending back those items to you.
If you have any questions about making a return or this policy, please contact our customer service.