Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Rida (verified owner) –
I’ve had nothing but positive experiences with this wholesaler. Their products are always reliable, and their customer service is top-notch.
Urshia (verified owner) –
So happy with the product! Everything was perfect – quality, delivery, and packaging were all top-notch.
Gabriel (verified owner) –
Fantastic service! The products I received were just what I needed, and the wholesaler’s team was quick to answer my questions. Will definitely buy again!
Waheeda (verified owner) –
Amazing experience with this wholesaler. The products are exactly what I needed, and the service was fast and efficient. I will be back for more!
Mustafa (verified owner) –
This wholesaler has never let me down. The products I receive are always of the highest quality, and delivery is always on time.
Raashid (verified owner) –
I’m very happy with the product quality. I’ve ordered a few times from this wholesaler, and I’ve always been satisfied with both the products and service.
Camden (verified owner) –
I’m a regular customer, and this wholesaler continues to provide great service and top-quality products. Their fast shipping is a huge bonus.
Nadia (verified owner) –
Wonderful wholesaler with excellent customer service. I received my products on time, and they were in perfect condition. Very pleased!
Qamar (verified owner) –
The wholesaler has been a reliable source for all my business needs. Great products at great prices, and delivery is always on time!
Salama (verified owner) –
Great company to do business with! The products are always as expected, and the wholesaler’s delivery is fast and reliable.
Khaleel (verified owner) –
I’ve bought from many wholesalers, but none have compared to this one. The quality of their products is exceptional, and they always deliver on time.
Sajid (verified owner) –
The best experience I’ve had with a wholesaler! Fast shipping, excellent quality products, and great communication.
Richard (verified owner) –
I’ve been purchasing from this wholesaler for months, and I’ve never been disappointed. The products are fantastic, and delivery is always quick.
Aaliyah (verified owner) –
Great wholesaler to work with. The products are high-quality, and their service is always professional and prompt.
Kevin (verified owner) –
I can’t say enough good things about this wholesaler. The products are amazing, and their customer service is always there to help with any issues.
Aidah (verified owner) –
I’ve been working with this wholesaler for a while now. They never fail to impress with their quality products and efficient service.
Majidah (verified owner) –
This wholesaler never disappoints. I always receive exactly what I ordered, the quality is exceptional, and shipping is fast.
Dabir (verified owner) –
The quality of the products is exceptional. I’m always impressed with the speed of delivery, and the wholesaler’s customer service is excellent.
Inara (verified owner) –
The best wholesaler I’ve worked with. The products are of the highest quality, and they always deliver on time.
Audrey (verified owner) –
I trust this wholesaler for all my business needs. Their products are top-tier, and they always deliver on time with excellent customer service.