Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Ruby (verified owner) –
I’m a regular customer, and I’ve never had an issue with any order. The quality of the products is consistently excellent, and delivery is fast.
Liyana (verified owner) –
The products I’ve purchased are top-notch. The wholesaler always ensures quick shipping and excellent customer service. Highly recommend!
Omar (verified owner) –
I can always count on this wholesaler for the best quality products. Delivery is always on time, and the service is very efficient.
Aabid (verified owner) –
This wholesaler consistently provides amazing products and excellent service. I’m always happy with my orders, and delivery is quick.
Pariseema (verified owner) –
I’ve been purchasing from this wholesaler for months, and I’ve never been disappointed. The products are fantastic, and delivery is always quick.
Saafia (verified owner) –
I’ve ordered from this wholesaler multiple times, and I’ve never had a bad experience. They’re dependable, and their products are always top quality.
Yahya (verified owner) –
This is the best wholesaler I’ve dealt with. The products are always of the highest quality, and their customer support is outstanding.
Zayed (verified owner) –
The products I received were even better than I expected! Fantastic customer service from the wholesaler made the whole experience even better.
Dimah (verified owner) –
I’m very impressed with this wholesaler. The products were fantastic, and the shipping was quicker than expected.
Maahnoor (verified owner) –
I am always pleased with the quality of the products I receive. This wholesaler has consistently provided great service and fast delivery.
Umaira (verified owner) –
Always satisfied with my orders! The products are top-tier, and the wholesaler provides excellent customer service every time.
Qiraat (verified owner) –
This wholesaler has earned my trust! They deliver top-quality products quickly, and their customer service is excellent.
Taahira (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
Humaid (verified owner) –
Super fast delivery and excellent product quality. I’m very happy with this wholesaler’s service and will keep coming back for future orders.
Maryam (verified owner) –
Great company to do business with! The products are always as expected, and the wholesaler’s delivery is fast and reliable.
Ivy (verified owner) –
I’ve been buying from this wholesaler for a while now, and I’m always impressed with the products and the level of service they provide.
Lucas (verified owner) –
Great experience! The products are always in excellent condition, and the wholesaler’s communication is second to none.