Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Sean (verified owner) –
I’ve been a loyal customer for a while now. The product quality is outstanding, and I’ve never had an issue with shipping or customer service.
Bashir (verified owner) –
Always satisfied with my orders! The products are top-tier, and the wholesaler provides excellent customer service every time.
Faaiza (verified owner) –
I’m so happy with my purchase! The product quality exceeded my expectations, and the customer support from the wholesaler was fantastic!
Bianca (verified owner) –
I’ve had multiple orders from this wholesaler, and each time, I’ve been impressed. The products are high-quality, and their customer service is excellent.
Katherine (verified owner) –
I can’t say enough good things about this wholesaler. The products are amazing, and their customer service is always there to help with any issues.
Humayrah (verified owner) –
Highly recommend this wholesaler! They provided detailed information, and the products were exactly as described. Very satisfied with my purchase!
Jessica (verified owner) –
I’m a business owner, and I’ve been working with this wholesaler for years. They’re reliable, provide quality products, and the customer service is fantastic.
Katherine (verified owner) –
I always enjoy my experience buying from this wholesaler. Their products are always exactly as described, and I always receive my orders quickly.
Alexander (verified owner) –
I’m very pleased with the products I received. Excellent packaging, fast delivery, and fantastic quality. This wholesaler is my go-to from now on!
Samuel (verified owner) –
I can always count on this wholesaler for the best quality products. Delivery is always on time, and the service is very efficient.
Henry (verified owner) –
I’ve been purchasing from this wholesaler for quite a while now, and every experience has been positive. The products are fantastic, and the service is always on point.
Tahir (verified owner) –
Every order I’ve placed with this wholesaler has been a smooth process. The products arrive in great condition, and their customer service is fantastic.
Sarah (verified owner) –
Every order I’ve placed with this wholesaler has been a smooth process. The products arrive in great condition, and their customer service is fantastic.
Sarah (verified owner) –
I am so impressed by the consistency of this wholesaler. The products I receive are always top-notch, and the shipping is reliable.
Omair (verified owner) –
Every order I’ve placed with this wholesaler has been a smooth process. The products arrive in great condition, and their customer service is fantastic.
Anthony (verified owner) –
The quality of the products is exceptional. I’ve never been let down, and the wholesaler’s customer service is always available to assist with any concerns.
Tariq (verified owner) –
I’m a regular customer, and I’ve never had an issue with any order. The quality of the products is consistently excellent, and delivery is fast.
Isabelle (verified owner) –
I’m very happy with the product quality. I’ve ordered a few times from this wholesaler, and I’ve always been satisfied with both the products and service.
Eshal (verified owner) –
I’m always satisfied with my orders. The products are exactly as described, and the wholesaler provides excellent communication and service.
Mohamed (verified owner) –
Amazing experience with this wholesaler. The products are exactly what I needed, and the service was fast and efficient. I will be back for more!
Ibadat (verified owner) –
I always choose this wholesaler for my supplies. The quality of the products is outstanding, and their service is always reliable.
Pariseema (verified owner) –
I’ve had multiple orders from this wholesaler, and each time, I’ve been impressed. The products are high-quality, and their customer service is excellent.
Trevor (verified owner) –
Amazing products! I’ve been buying from this wholesaler for months, and each time the delivery is prompt, and the quality is consistent. Keep up the great work!