Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Nathaniel (verified owner) –
Fantastic service! The products I received were just what I needed, and the wholesaler’s team was quick to answer my questions. Will definitely buy again!
Aleena (verified owner) –
I’m so impressed with the product quality. The wholesaler always provides excellent service, and my orders arrive on time every time.
Kiran (verified owner) –
Very happy with my purchase from this wholesaler. The products arrived promptly, and the quality was exactly what I expected.”
Sahil (verified owner) –
I’m a regular customer, and this wholesaler continues to provide great service and top-quality products. Their fast shipping is a huge bonus.
Charlotte (verified owner) –
I’ve ordered multiple products and have been impressed every single time. Quick processing, great prices, and high-quality goods!
Amaan (verified owner) –
I’ve been using this wholesaler for some time now. They consistently deliver high-quality products, and their service is always reliable.
Mateo (verified owner) –
I always look forward to shopping with this wholesaler. The products are fantastic, and I know I’ll receive them quickly every time.
Emily (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
Aalim (verified owner) –
Fantastic service! The products I received were just what I needed, and the wholesaler’s team was quick to answer my questions. Will definitely buy again!
Gwen (verified owner) –
I’ve bought from many wholesalers, but none have compared to this one. The quality of their products is exceptional, and they always deliver on time.
Ibrahim (verified owner) –
I’ve had great experiences with this wholesaler. The products are always fantastic, and the service is very reliable.
Tara (verified owner) –
I’m a business owner, and I’ve been working with this wholesaler for years. They’re reliable, provide quality products, and the customer service is fantastic.
Bashar (verified owner) –
Excellent products and superb customer service. I trust this wholesaler for all my supply needs and have never been disappointed.
Morad (verified owner) –
A great place to shop! The products were fantastic, and the wholesaler’s service was impeccable. I’m happy with my purchase.
Keyaan (verified owner) –
This wholesaler consistently provides amazing products and excellent service. I’m always happy with my orders, and delivery is quick.
Aasma (verified owner) –
The quality of the products is exceptional. I’ve never been let down, and the wholesaler’s customer service is always available to assist with any concerns.
Audrey (verified owner) –
This wholesaler has earned my trust. The product quality is unbeatable, and they have the best customer service I’ve ever experienced. Highly recommended!
Aariz (verified owner) –
Wonderful products, great service, and timely delivery. I’ll definitely continue shopping here for my business needs.
Ayaan (verified owner) –
Amazing experience with this wholesaler. The products are exactly what I needed, and the service was fast and efficient. I will be back for more!
Zoe (verified owner) –
I’m consistently impressed with the quality of the products from this wholesaler. They’re reliable, and the prices are very competitive.