Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Waheeda (verified owner) –
Great experience! The products are always in excellent condition, and the wholesaler’s communication is second to none.
Amelia (verified owner) –
Excellent products and superb customer service. I trust this wholesaler for all my supply needs and have never been disappointed.
Olivia (verified owner) –
Fantastic products and even better service. I highly recommend this wholesaler for anyone looking for reliable products and fast shipping.
Inara (verified owner) –
I’ve ordered products for my store from this wholesaler multiple times, and I’m always satisfied. Reliable and trustworthy with excellent product quality.
Anna (verified owner) –
Amazing quality! This wholesaler provides the best products at great prices, and their shipping is always quick.
Safiya (verified owner) –
I trust this wholesaler for all my business needs. Their products are top-tier, and they always deliver on time with excellent customer service.
Mateo (verified owner) –
Always happy with my orders! The products are high-quality, and the wholesaler delivers on time every single time.
Aamir (verified owner) –
Wonderful wholesaler with excellent customer service. I received my products on time, and they were in perfect condition. Very pleased!
Brian (verified owner) –
I am always pleased with the quality of the products I receive. This wholesaler has consistently provided great service and fast delivery.
Charlotte (verified owner) –
Excellent products and superb customer service. I trust this wholesaler for all my supply needs and have never been disappointed.
Aisha (verified owner) –
So happy with the product! Everything was perfect – quality, delivery, and packaging were all top-notch.
Eshal (verified owner) –
This wholesaler is excellent! The products I ordered were just what I was looking for, and the delivery was super fast.
Munira (verified owner) –
Amazing products! I’ve been buying from this wholesaler for months, and each time the delivery is prompt, and the quality is consistent. Keep up the great work!
Clara (verified owner) –
If you need quality products and reliable service, this wholesaler is the place to go. Fast shipping and excellent customer support!
Ghaadiya (verified owner) –
I can’t say enough about this wholesaler. The quality of the products is unbeatable, and their customer service team is always there to assist.
Razzaq (verified owner) –
Highly satisfied with the products I ordered. The wholesaler always provides great quality and reliable service. I will continue buying here.
Isabelle (verified owner) –
I highly recommend this wholesaler! The products are amazing, and their customer support team is always available and very helpful.
Humaid (verified owner) –
The quality of their products is unmatched. I’ve purchased from several wholesalers, but none of them come close to the level of service and quality offered here.