Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Jack (verified owner) –
So happy with the product! Everything was perfect – quality, delivery, and packaging were all top-notch.
Urshia (verified owner) –
I’ve had great experiences with this wholesaler. The products are always fantastic, and the service is very reliable.
Kiran (verified owner) –
I’ve bought from many wholesalers, but none have compared to this one. The quality of their products is exceptional, and they always deliver on time.
Lucas (verified owner) –
Fantastic service! The products I received were just what I needed, and the wholesaler’s team was quick to answer my questions. Will definitely buy again!
Nasir (verified owner) –
I’m a regular customer, and every time I order, I get exactly what I want. Quality products and top-notch service!
Richard (verified owner) –
Incredible service and great products. I trust this wholesaler for all my business needs, and they have never let me down!
Nathan (verified owner) –
This wholesaler is excellent! The products I ordered were just what I was looking for, and the delivery was super fast.
Wajiha (verified owner) –
The product quality exceeded my expectatios! I will definitely be ordering from this wholesaler again. The service was also exceptional.
James (verified owner) –
The products were perfect and the shipping was lightning fast. I couldn’t be more pleased with my experience with this wholesaler.
Faisal (verified owner) –
This wholesaler is by far the best I’ve worked with. The products are always of high quality, and I appreciate their attention to detail in packaging.
Dylan (verified owner) –
Great experience with this wholesaler. The items were exactly as described, and the shipping was very quick. I’ll definitely keep coming back.
Aariz (verified owner) –
I can’t say enough about this wholesaler. The quality of the products is unbeatable, and their customer service team is always there to assist.
Abdul Aziz (verified owner) –
This wholesaler offers amazing products at great prices. The shipping was fast, and customer service was responsive and professional.”
Razzaq (verified owner) –
Fantastic service! The products I received were just what I needed, and the wholesaler’s team was quick to answer my questions. Will definitely buy again!
Aleena (verified owner) –
The products I’ve purchased are top-notch. The wholesaler always ensures quick shipping and excellent customer service. Highly recommend!
Aayat (verified owner) –
I’ve ordered many times from this wholesaler and have never been disappointed. The products are great, and shipping is always fast and efficient.
Benazir (verified owner) –
Every purchase from this wholesaler has been a pleasant experience. The products are always exactly what I need, and the prices are very reasonable.
Aadil (verified owner) –
I’m a regular customer, and I’ve never had an issue with any order. The quality of the products is consistently excellent, and delivery is fast.
Steven (verified owner) –
Every order I’ve placed with this wholesaler has been a smooth process. The products arrive in great condition, and their customer service is fantastic.