**Brand**: Sunpet

Shipping Countries: United Kingdom (UK)

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Ready to ship in 1-3 business days

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Shipping Policy

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Summary of Delivery Information

**Shipping Destinations:**
- **UK Mainland:** Free delivery for orders over £200 ex VAT; £9.99 for orders below.
- **Republic of Ireland, Northern Ireland, Scottish Highlands/Islands, Channel Isles, Isle of Man, Isle of Wight:** Delivery costs range from £18.95 to £30.95 per consignment.

**International Deliveries:**
- Bespoke delivery solutions are available. Accurate costs are provided within 24-48 hours.

**Pallet Delivery Savings:**
- Costs range from £29 to £149 based on destination.

**Local Services:**
- **Pickup:** Free from Greenford, UB9 6PT, ready within 1 hour.
- **Local Delivery:** Free within 5 miles for orders over £250 ex VAT.

**Courier and Delivery Times:**
- **Courier:** DPD Local ensures efficient, next-day service with a one-hour delivery window.
- **Times:** Monday to Friday, 8 AM - 6 PM. Same-day and weekend deliveries are available upon request.

**Order Tracking:**
- Tracking numbers provided upon dispatch (not for pallet deliveries).

**Claims and Damages:**
- **Damages:** Report immediately upon delivery with photographic evidence.
- **Shortages:** Check against the invoice and report within 3 working days.

**Contact Details:**
- Phone: **+44 300 373 0977**
- Email: **info@comparethesuppliers.co.uk**

Let me know if you'd like additional details on any section!

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Refund Policy

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**Terms and Conditions of Sale**

**1. Definitions and Interpretation:**

- **Buyer:** The customer placing an order with PS Wholesaler.
- **Seller:** PS Wholesaler, operating under The Comparer & Suppliers Limited.
- **Contract:** The agreement between Buyer and Seller, including these terms and any written agreements.

**2. Agreement Formation:**

- The contract is established when PS Wholesaler dispatches an Order Acknowledgement or confirms the products are ready for delivery.
- These terms exclude any other terms proposed by the Buyer unless agreed upon in writing.

**3. Pricing and Payment:**

- Prices are listed in GBP (£) and are subject to change without notice.
- Payment methods include major credit cards and EFT payments.
- For first-time customers, the minimum order value is £600. New customers will be placed on Proforma until total orders invoiced exceed £1,500. Once this threshold is reached, customers may be eligible for 30-day net terms upon approval.
- Late payments may incur interest charges as per the Late Payment of Commercial Debts (Interest) Act 1998.

**4. Shipping and Delivery:**

- Delivery times are estimates; time is not of the essence.
- Partial deliveries are permitted.
- Delivery is typically ex-works (Incoterms 2000) from PS Wholesaler's premises unless otherwise agreed.
- Shipping costs are not included in product prices and will be charged additionally.
- For orders over £1,500, shipping may be included (FIS).

**5. Returns and Cancellations:**

- Returns must be made in writing within 7 days of delivery, quoting the invoice number and reasons.
- A restocking charge of 15% plus shipping is applicable for unsuitable goods returned.
- Orders canceled before dispatch may incur a restocking fee of £10 or 20% of the order value, whichever is greater.
- Orders canceled after dispatch will also include delivery charges.

**6. Minimum Order Quantity (MOQ):**

- A minimum order value is set to ensure efficient processing and profitability.
- For first-time customers, the minimum order value is £600.

**7. Wholesale Pricing:**

- Authorized retailers receive 50% off the Manufacturer's Suggested Retail Price (MSRP) or as negotiated.

**8. Contact Information:**

- Website: [The Comparer & Suppliers Limited](https://www.thecomparerandsuppliers.co.uk)
- Phone Number: Refer to the contact page on the website.

**9. Miscellaneous:**

- PS Wholesaler reserves the right to update these terms at any time.
- By placing an order, the Buyer agrees to these terms and conditions.