Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Walter (verified owner) –
The service was fantastic. Fast shipping, and the products were just as expected. I will definitely be ordering from them again!
Ayaan (verified owner) –
Great wholesaler with amazing products. I received exactly what I ordered, and the customer support team was very responsive.
Manaal (verified owner) –
I’ve ordered multiple products and have been impressed every single time. Quick processing, great prices, and high-quality goods!
Sajid (verified owner) –
I’ve had great experiences with this wholesaler. The products are always fantastic, and the service is very reliable.
Ayah (verified owner) –
The product quality exceeded my expectatios! I will definitely be ordering from this wholesaler again. The service was also exceptional.
Asif (verified owner) –
I’m so impressed with the product quality. The wholesaler always provides excellent service, and my orders arrive on time every time.
Amena (verified owner) –
The quality of their products is unmatched. I’ve purchased from several wholesalers, but none of them come close to the level of service and quality offered here.
Majidah (verified owner) –
I’ve been working with this wholesaler for a while now. They never fail to impress with their quality products and efficient service.
Nasra (verified owner) –
Excellent wholesaler! The quality is always top-notch, and shipping is fast. I’ve been a repeat customer for months, and I’ll keep coming back.
Tyler (verified owner) –
Highly satisfied with the products I ordered. The wholesaler always provides great quality and reliable service. I will continue buying here.
Laura (verified owner) –
Super fast delivery and excellent product quality. I’m very happy with this wholesaler’s service and will keep coming back for future orders.
Nathaniel (verified owner) –
I’m a repeat customer because this wholesaler never fails to provide excellent products and great service. Fast shipping, too!
Aadarsh (verified owner) –
Amazing product quality and prompt shipping. The wholesaler makes shopping so easy and convenient. I’m a loyal customer for life!
Abdul Aziz (verified owner) –
The products were perfect and the shipping was lightning fast. I couldn’t be more pleased with my experience with this wholesaler.
Obaidiyah (verified owner) –
I’ve had nothing but positive experiences with this wholesaler. Their products are always reliable, and their customer service is top-notch.
Aleena (verified owner) –
This wholesaler has never let me down. The products I receive are always of the highest quality, and delivery is always on time.
Kaamil (verified owner) –
I’m very impressed with the products I’ve received. The quality is exactly what I was looking for, and the wholesaler made sure everything was delivered on time.