Description
How to Use the Pet Dog Stretchy Leash Lead
1. Check the Package Contents
- Ensure you have received the Pet Dog Stretchy Leash Lead.
- Note that the color and design may vary from the photos.
2. Inspect the Leash
- Examine the leash for any signs of damage or defects before use.
- Ensure the stretchy material is intact and functions properly.
3. Attach the Leash to Your Dog’s Collar
- Locate the clasp on the end of the leash.
- Attach the clasp securely to the D-ring on your dog’s collar.
- Ensure the clasp is locked and won’t detach easily.
4. Adjust to a Comfortable Length
- Hold the handle of the leash firmly.
- Walk a short distance to test the stretchiness and see how it works.
- Adjust your grip for a comfortable walking distance.
5. Walk Your Dog Safely
- Keep a firm yet relaxed grip on the handle.
- Walk at a comfortable pace for both you and your dog.
- Be aware of your surroundings and any potential hazards.
6. Store the Leash Properly
- After use, check the leash for any wear or damage.
- Store the leash in a cool, dry place away from direct sunlight.
Note: Supervise your dog at all times while using the leash, and replace the leash if you notice any damage or excessive wear.
Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
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