Shipping Countries:
United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
Orders over £50 FREE Shipping
International orders, please contact us by email before lacing orders.
Refund Policy
Refund policy
Non-faulty items must be returned within 14 Days. We reserve the right to charge a restocking fee of 50% if we agree to unused & unopened returns. All items & packaging will be inspected, we do not pay for or contribute towards postage or shipping fees, you must used tracked services as we do not accept untracked.
Returns on smoking and e-cigarette items are not accepted.
We operate a 5% margin for broken or faulty goods.
The risk of damage to or loss of the goods passes to you at the time of delivery or the time we attempt delivery. This is when the goods are collected if you fail to take delivery at the agreed time.
Other than implied warranties and guarantees under the law, business-to-business sales are not covered by warranties or guarantees.
Orders are despatched by pallet or by box for smaller deliveries. In the event that the pallet or wrapping shows any signs of damage, please notify us immediately by emailing help@m8w.co.uk and noting it on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
Once the goods leave our warehouse with our chosen carrier, it is your responsibility to inquire if you require insurance. The goods are not insured by default, so it is important to discuss this with us prior to placing your order so that we can get a quote for you for the premium to cover the value of the goods. If there is any evidence of damage during transit, the delivery note should be noted and reported immediately to customer services. Never accept delivery if there is evidence of significant damage.
Our customer service team must be notified within 72 hours of any shortages or damages above 5%. In the event that this timeframe does not apply, all claims will be deemed waived and completely barred.
We charge an administration/picking/packing fee of 25% of the order value plus any delivery charges incurred for cancelled or refunded orders. Refunds are not available for any deposits paid.
The cost of returning damaged or faulty items to us for inspection must be borne by you. Returning items is your responsibility, including handling and shipping.
Once we receive damaged returned goods, we will inspect them and determine whether or not liability can be accepted. We will notify you as soon as the outcome is known.
There will be no liability beyond the value of the goods.
Opened and non-originally packaged goods will not be accepted for return.
Please also refer to our Terms & Conditions page for further information and policies.
Khadija (verified owner) –
I love the products I purchased! The wholesaler is reliable, and I always get my orders in perfect condition and on time.
Dinayah (verified owner) –
I’ve been purchasing from this wholesaler for months, and I’ve never been disappointed. The products are fantastic, and delivery is always quick.
Sarah (verified owner) –
I couldn’t be happier with this wholesaler. The customer service is outstanding, and the products I received are of excellent quality. Highly recommended!
Fiza (verified owner) –
This wholesaler has never let me down. The products I receive are always of the highest quality, and delivery is always on time.
Wafiq (verified owner) –
A truly excellent wholesaler! I’ve been a customer for months, and I’ve always received top-quality products and great service.
Abdullah (verified owner) –
I always look forward to shopping with this wholesaler. The products are fantastic, and I know I’ll receive them quickly every time.
Zeenah (verified owner) –
Always happy with my orders! The products are high-quality, and the wholesaler delivers on time every single time.
Sophia (verified owner) –
Fantastic wholesaler! The products are exactly as described, and I appreciate how fast they ship. I will definitely be ordering again.
Abdullah (verified owner) –
Super fast delivery and excellent product quality. I’m very happy with this wholesaler’s service and will keep coming back for future orders.
Anna (verified owner) –
I highly recommend this wholesaler. They offer a wide range of products, and every time I’ve ordered, I’ve received exactly what I expected.
Jawaria (verified owner) –
This wholesaler consistently provides amazing products and excellent service. I’m always happy with my orders, and delivery is quick.
Obaidiyah (verified owner) –
I’m very impressed with the products I’ve received. The quality is exactly what I was looking for, and the wholesaler made sure everything was delivered on time.
Dimah (verified owner) –
I’ve ordered several times, and every time the experience has been smooth and satisfying. The product quality is always consistent, and delivery is on time.
Steven (verified owner) –
Great experience with this wholesaler. The items were exactly as described, and the shipping was very quick. I’ll definitely keep coming back.
Grace (verified owner) –
I’ve ordered a variety of products from this wholesaler, and I’ve been consistently impressed with the quality. Excellent service!
Tahir (verified owner) –
I’m a business owner, and I’ve been working with this wholesaler for years. They’re reliable, provide quality products, and the customer service is fantastic.