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Heavy Lifting, Hand-Picked Groceries.
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Privacy Policy

CompareTheSuppliers.co.uk – Privacy Policy
Last updated: March 2026
 

This Privacy Policy explains how CompareTheSuppliers.co.uk (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and services (together, the “Service”).

 
By using our website, creating an account, joining the B31 waitlist, applying as a retailer, or placing an order, you agree to this Privacy Policy.
 

1. Who We Are and How to Contact Us

CompareTheSuppliers.co.uk connects B31 shoppers with local retailers and provides an eco‑friendly delivery service using eCargo bikes.
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details on our Contact or Help page.
 

2. What Information We Collect

We collect information in three main ways: information you give us, information we collect automatically, and information from third parties.
 

2.1 Information You Provide Directly

When you use our Service, you may provide:
  • Account details – name, email address, password
  • Contact details – delivery address, billing address, phone number
  • Order details – items ordered, delivery slot, delivery notes
  • Payment details – payment method information (processed securely by our payment and Buy Now, Pay Later partners; we do not store full card details)
  • Waitlist details – name, email address, postcode
  • Retailer application details – store name, contact person, business contact details, basic business information
  • Communications – messages sent to us via contact forms, email, or support channels

 

2.2 Information We Collect Automatically

When you access or use our website, we may automatically collect:
  • Technical data – IP address, browser type, operating system, device type
  • Usage data – pages visited, time spent on pages, clicks, referring/exit pages
  • Cookie data – information stored in cookies and similar technologies (see Section 7)

 

2.3 Information from Third Parties

We may receive limited information from:
  • Payment and BNPL providers – confirmation of payment status, transaction references, and eligibility decisions
  • Analytics providers – aggregated and anonymised statistics about site usage

 

3. How We Use Your Information

We use your information to provide and improve the Service, including to:
  • Process orders – manage your basket, confirm orders with retailers, coordinate delivery
  • Deliver your groceries – share necessary delivery details with our riders.
  • Manage your account – create and maintain your login and profile.
  • Operate the waitlist – let you know when we re‑open or expand to new B31 areas.
  • Onboard and support retailers – review retailer applications and manage partner relationships.
  • Handle payments – process transactions via our payment partners and BNPL providers
  • Communicate with you – send order updates, service messages, support responses.
  • Improve our Service – analyse usage to improve our website, products, and experience.
  • Meet legal obligations – comply with tax, accounting, and other legal requirements.

 

We will only use your personal data when we have a lawful basis to do so, such as:
  • Performing a contract with you (e.g. fulfilling your order)
  • Complying with a legal obligation
  • Our legitimate interests (e.g. running and improving our business, preventing fraud)
  • Your consent (e.g. for certain marketing communications or optional cookies)

 

4. How We Share Your Information

We do not sell your personal data. We may share your information with:
  • Local retailers – to fulfil your order (e.g. items ordered, delivery slot, first name or order reference where needed)
  • Delivery riders / logistics partners – to deliver your order (e.g. name, address, phone number, delivery notes)
  • Payment and BNPL providers – to process payments and Buy Now, Pay Later* transactions
  • Service providers – companies that help us operate the website and Service (e.g. hosting, analytics, email services, customer support)
  • Professional advisers – such as lawyers and accountants, where reasonably necessary
  • Authorities – where required by law, to protect our rights, or to prevent fraud or abuse.

 

We require our service providers to keep your information secure and to use it only for the specific purposes we have instructed.
 

5. International Transfers

Some of our service providers may be located outside the UK or European Economic Area (EEA). Where this happens, we take appropriate steps to ensure that your personal data is protected, such as using standard contractual clauses or ensuring the recipient is in a country deemed to provide an adequate level of protection.
 

6. How We Protect Your Information

We use a combination of technical and organisational measures to protect your personal data, including:
  • Encrypted connections (HTTPS) where appropriate
  • Access controls and authentication for staff and systems
  • Limiting access to personal data to those who need it to perform their job

 

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
 

7. Cookies and Similar Technologies

We use cookies and similar technologies to:
  • Keep you logged in and remember your preferences.
  • Remember what’s in your basket.
  • Understand how our website is used so we can improve it.

 

You can usually control cookies through your browser settings, including blocking or deleting them. Some cookies are essential for the website to function properly. Disabling certain cookies may affect your ability to use parts of the Service.
 
If we use non‑essential cookies (for analytics or marketing), we will ask for your consent where required by law.
 

8. Marketing Communications

We may send you:
  • Service emails (e.g. order confirmations, delivery updates, important changes to the Service)
  • Marketing emails or newsletters about our products, offers, or updates (including B31 service updates) if you have opted in or if the law allows us to do so

 

You can stop receiving marketing emails at any time by using the unsubscribe link in our emails or by contacting us. We may still send you service messages that are necessary for your orders or account.
 

9. How Long We Keep Your Information

We keep your personal data only for as long as reasonably necessary to:
  • Provide the Service you use
  • Meet legal, accounting, or reporting requirements.
  • Resolve disputes and enforce our agreements.

 

The exact retention period depends on the type of data and the purposes for which it is used. When we no longer need your data, we will delete it or anonymise it.
 

10. Your Rights

Depending on where you live (for example, in the UK or EEA), you may have the following rights in relation to your personal data:
  • Access – to request a copy of the personal data we hold about you
  • Correction – to ask us to correct inaccurate or incomplete data
  • Erasure – to ask us to delete your data in certain circumstances
  • Restriction – to ask us to restrict how we use your data in certain cases
  • Portability – to receive your data in a structured, commonly used format and to ask us to transfer it to another organisation where technically feasible
  • Objection – to object to certain types of processing, including direct marketing
  • Withdraw consent – where we rely on your consent, you can withdraw it at any time.

 

To exercise any of these rights, please contact us using the details on the website. We may need to verify your identity before responding.
You also have the right to make a complaint to your local data protection authority (for example, the Information Commissioner’s Office (ICO) in the UK) if you are unhappy with how we handle your data.
 

11. Children’s Privacy

Our Service is not intended for children under 18, and we do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us so we can delete it where appropriate.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with a new “Last updated” date. We encourage you to review this Policy regularly. If we make significant changes, we may notify you by email or via the website.
 
Your continued use of the Service after any update means you accept the revised Privacy Policy.
 

13. Contact Us

If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us using the details provided on the Contact page of CompareTheSuppliers.co.uk.
 
This Privacy Policy is a general template and may not cover all legal requirements for your specific business. You should seek independent legal advice before publishing or relying on it.
 
* Buy Now, Pay Later is provided by a third‑party BNPL provider and is subject to their terms and eligibility checks.